Watch died after 57 wks - what's my fix? Fitbit: buy a new one

[MichaelOH]

Had the Versa for just over a year (57 wks) and the screen got very dark and the next day it went blank. Was fully charged. Called Fitbit Support and got the most minimal amount of support - i.e. try restarting. Nope. Then buy a new one. I was somewhat shocked but this watch, like the previous non-watch versions, only last 1-1.5 years. I only got 25% off coupon for my efforts. I've been a long time supporter but I'm close to moving on - no customer loyalty incentive, poor product life. Finally, to get a replacement Fitbit wants me to pay for shipping! Otherwise, its 1-2weeks to get it (groan). Sorry, this is venting but wanted to see how others felt about the Versa.

[LiliyaFitbit]

Welcome to the Fitbit Community @MichaelOH. I am sorry for the delayed response. 

I appreciate your participation in the Forums and sharing your experience with the Fitbit Versa and Customer Support. I am sure they tried to help you in the best possible manner, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I understand how you are feeling as you've invested in the Fitbit Family; however, we as any other company have policies to follow through. I totally understand how you are feeling and appreciate your feedback. We're constantly working on improving our devices and user experiences and hope to keep you in the Fitbit family.

If you have any questions, feel free to let me know.

[ditpeach]

@LiliyaFitbit - You state that the company is actively working to improve the devices.  Well, I have to disagree.  My children gave me the Versa for Mother's Day last year and have had two replacements since then.  This last replacement (received in March 2019) has died again.  Online with customer support today who informed me that the warranty does not renew with "replacements" and offered me a discount since the original warranty expired in May 2019.  They are apparently sending "refurbished" replacements which is why you must return the device before they send you another one.    You would expect that after paying $200 for an item that it will last longer than 3-5 months.  Not sure I am going to remain a member of the Fitbit family.

[LadyTreana]

I have the same problem! I received my Versa last year for Mother's Day and now it's doing the same thing. Battery is fully charged, the diamond shaped logo shows on the screen and then it goes black. I  also can't update. This is the first year that my children didn't get me a new Fitbit. Now I wish that they did.

[LiliyaFitbit]

Welcome to the Fitbit Community @LadyTreana. It's nice to see you around @ditpeach. 

@ditpeach thank you for sharing your experience with the Fitbit Versa which you received as a gift and Customer Support. Even though Support is eager to help with any problems you may experience with the product, they do need to adhere to the official warranty policy. I totally understand how you are feeling and appreciate your feedback. We're constantly working on improving our devices and user experiences, and your comments are always welcome.

@LadyTreana thank you for joining the conversation and sharing the details of the issue you're experiencing with your Fitbit Versa which you received as a gift. I've shared your post with our Support team and they've mentioned that you already have a case with them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

I'll be around if you need further assistance.

[JimJ502]

You got several more weeks than normal.  Face it, you've got to get in the habit of buying a new watch every year.