Watch face overlapping & has white circle in middle

[sj0594]

Hi, can anyone help?

Everytime I use the watch the face seems to make this white circle in the middle of the screen & then when I go in to the menu it overlaps all the screens!

I've rebooted multiple times, & can’t see there’s an update for the device, tried reconnecting it to the Wi-fi but it got stuck on that screen & the had a massive red X Then the screen went back to the Wi-fi 

 

[Marrrmaduke]

@sj0594 Red X? It sounds to me like you tried performing factory reset which was not successful. Does your tracker still work, i.e. syncs, receives notifications, screen is reponsive (tho not readible...)? Have you tried changing clockface to other one? Finally, if everything else fails, you can try performing factory reset (restoring versa to factory defaults) as last resort. Before factory reset, make sure you have deleted versa your phone's Bluetooth settings (not Fitbit app). To perform factory reset, open settings app on you Versa and scroll down to About. Tap it and choose factory reset. This will wipe all data from your tracker so it would be good if you could sync it first. After factory reset you will need to set up your versa again by adding a replacement device in your Fitbit mobile app.

[sj0594]

Hi, the screen is still reacting, as an example my 10am alarm just went off and I am still able to turn it off but the screen has got worse and is now completely blank! I’ve spoken to someone who is in IT and they think the screen must have a loose connection:( 

my device stopped receiving notifications a few months ago  which is strange because it’s all set up in my app to receive them & it used to perfectly fine before. 

 

[Marrrmaduke · Accepted solution]

@sj0594 Yes, it seems a hardware issue. Please reach out to Customer Support as you will need a replacement. Here's the link to Customer Support page. Sorry I couldnt be more helpful. 😞

[sj0594]

Thank you for your help! I contacted them earlier & they’re already sorting a replacement as they can see it’s faulty! Great customer service! 

[Marrrmaduke]

@sj0594 I am so glad to hear that! Especially with all the covid-19 mess going on! 🙂