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Watch face popped out

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‎08-10-2019 06:52 - last edited on ‎08-11-2019 14:13 by

‎08-10-2019 06:52 - last edited on ‎08-11-2019 14:13 by

I purchased the Versa 5/2018. This week the watch face popped out. The Fitbit is unusable. I'm 3 months out of warranty and all Fitbit will do is give me 25% off a new product. I'm very upset. Just one year wear on a $200 watch. Why does this happen!?!?!?!

 

 

Moderator edit: subject for clarity

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‎08-11-2019 14:29

‎08-11-2019 14:29

Welcome to the Fitbit Community @Livinhappy53. 

 

I appreciate your participation in the Forums and sharing the details of the issue you've experienced with your Fitbit Versa which you purchased in May 2018. Thank you for taking the time to get in touch with our Customer Support team. I am sure they tried to help you in the best possible manner, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I totally understand how you are feeling and appreciate your feedback. We're constantly working on improving our devices and user experiences and hope to keep you in the Fitbit family.

 

I'll be around if you need further assistance.

 

 

 

 

 

 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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