Watch faces - can you please fix them randomly turning off?

[Blaag]

It's happened several times now - find a watch face, pay for it via the somewhat clunky URL entering and code typing stuff, use it for a few months. Then suddenly it stops working.

Good luck trying to reactivate. You can dig through your emails and maybe contact the seller. You can try paying for it again. You can look for another watch face (no search capabilities) after scrolling through long lists.

This key feature has a bad customer experience. If it happened once or twice I'd just chalk it up as bad luck and move on. But it keeps happening. Can you please put some effort around improving the watch face experience?

Thanks

[EdsonFitbit]

Welcome to the Fitbit Community @Blaag.

I'm very sorry to hear about the difficulties you experienced with your Fitbit Versa watch faces. Thank you for your feedback and for the time you spent trying to resolve it. In order to further investigate this issue, please be so kind to provide me with the following information:

- Which watch faces have you experienced issues with?

- Have you contacted the seller? Did you receive any response?

- Did you perform any troubleshooting step when the watch face stopped working?

- If you are receiving any error and can provide a screen shot please follow these steps.

I'll be waiting for your response.