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Watch keep saying to add device in seetings

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‎09-04-2019 11:27

‎09-04-2019 11:27

I did the download, the pairing and keeps telling me that I need to add device on settings. I went to phone settings and it's paired but I can't see anything on my watch.

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‎09-06-2019 15:53 - edited ‎09-06-2019 15:54

‎09-06-2019 15:53 - edited ‎09-06-2019 15:54

Welcome to the Fitbit Community, @Jajajaja1. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing the issue you're having with your Fitbit watch and the message you receive about adding the device in settings. I appreciate your troubleshooting efforts. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts. 

 

I'll be around if you need further assistance. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎09-06-2019 15:53 - edited ‎09-06-2019 15:54

‎09-06-2019 15:53 - edited ‎09-06-2019 15:54

Welcome to the Fitbit Community, @Jajajaja1. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing the issue you're having with your Fitbit watch and the message you receive about adding the device in settings. I appreciate your troubleshooting efforts. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts. 

 

I'll be around if you need further assistance. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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