help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Watch screen won’t change from “set up wallet”

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-08-2020 11:13

‎06-08-2020 11:13

Watch is unable to do anything.  If I move my wrist it lights up with screen that says set up wallet.  Side button, Versa2, does not work for any function, this stopped working a few weeks prior to current issue, but I hadn’t tried to resolve it.  Watch will still sync, so I can se relevant data on my phone, but the watch itself dies nothing.  No clock face, no heart rate monitor , steps etc.  I don’t use a lot of the other functions.  The only other thing that dies work is an incoming text will show, but

Best Answer
Labels:
0 Votes
1 REPLY 1

‎06-08-2020 11:16

‎06-08-2020 11:16

It cut off the rest of my message... as soon as text comes through, it goes back to “set up

wallet.

 

spoke Friday w two different techs via chat.  First tried to tell me I was out of warranty, purchased 12-2-19, so only 7 months old.  Second said I’d already replaced this.  I have not!  Then said someone would be in touch with options.  As far as I’m concerned, a replacement is the only viable option!!  Should be covered under warranty.

Best Answer
0 Votes