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Watch states a "To Start Download" message

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‎04-01-2019 04:10 - last edited on ‎04-02-2019 06:49 by Fitbit Moderator

‎04-01-2019 04:10 - last edited on ‎04-02-2019 06:49 by Fitbit Moderator

Set up, created account, phone is syncing, the phone logged activity but watch still don't do anything.

It's got the Fitbit logo on and every so often has the green tick but keeps saying TO START DOWNLOAD FITBIT APP which I've already done? Please help.

 

 

Moderator edit: format

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‎04-01-2019 08:47

‎04-01-2019 08:47

Hi, maybe the little guide I wrote how to update to the newest Firmware version, which you will automatically get when setting up a new device, can be helpfull for you. It uses WiFi instead of BT. Hope this helps. See this: https://community.fitbit.com/t5/Versa-Versa-Lite/Hassle-free-guide-to-update-your-Versa-s-firmware/t...

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‎04-02-2019 06:49

In response to SunsetRunner

‎04-02-2019 06:49

@Rosso78 Welcome to our Fitbit Community! I'm sorry to hear that your Versa doesn't show anything but just a "To Start Download" message.

 

I would like to follow up and would like to know if the issue persists or if it got resolved after following the great workaround that shared my friend @SunsetRunner.

 

If you found his post helpful, please accept it as a solution.

 

Looking forward to your response! Smiley Happy

JuanJo | Community Moderator

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