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Watch synced but not coming on

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‎07-04-2019 18:21

‎07-04-2019 18:21

Hi 

I just bought a new Versa and while the App is installed and the watch is charged, it is noit coming on. All it shows is that "To start, Download App"

 

Funnily enough, the watch and the App are sync-ing together

 

So what can be the issue?

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‎07-05-2019 17:58

‎07-05-2019 17:58

Welcome to the Fitbit Community @DivVersa.

 

Congratulations on your new Fitbit Versa! Thank you for sharing the details of the issue with your device and for letting me know that your watch is syncing. I recommend making sure that your watch and the app are up-to-date. In order to update your app you can follow the steps provided here. Find the steps to update your Versa in this help article: How do I update my Fitbit device?

 

Give it a try and let me know how it goes! 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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