Watch went black and had battery left

[Rachelle4]

My battery went completely dead yesterday. When I got home I charged it till full . Today the watch screen went black . I’m still syncing to the app but nothing at all working on watch . I’ve tried holding the buttons down to reset and nothing . I’ve charged now for several hours and it shows battery as medium . It should already be full battery by now . Help !! I’ve just had the versa since Christmas. Seems to be a lot of issues with the versa from what I’ve been reading 

[happy_luck]

do you see a percentage charging?

[NellyG]

Hi @Rachelle4 Try changing the clockface you are using in the app. If that doesnt fix it, then try a factory reset. If still no luck, please come back here for further assistance.

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.