Water Damaged Versa Lite Warranty Claim?

[SunsetRunner]

Some water has gotten into my Versa Lite the other day and it stopped working shortly after. It is still in warranty for the next few days and I have tried various support options. So far, online chat doesn't connect, when I emailed they responded saying "Attention: Email support not available", when I phoned they simply hung up on me and haven't called back. I have contacted Fitbit through Twitter and waiting there too, but with my warranty only valid until the 26th May, I thought I should post here too and find out if anybody can help me?

Thanks!

[SunsetRunner]

I’ve asked a moderator to step in and help.

[NJB51]

Where did you buy it? Take it there and I’m sure they can help? 

[JuanFitbit]

Hi @NJB51 @SunsetRunner ! Nice to see you around! Thank you for your tips and help !

@SunsetRunner ! A warm welcome to the Community! Thank you for your message and feedback. After requesting information about your cases with support, I was informed that they already replied to you. 

If you cannot see the message on your inbox, please verify the spam/junk folder. Sometimes the messages from Support are redirected there. 

See you around

[Btijpreet]

I am also facing the same problem and not able to proceed with the warranty/repair/ return policy. It would expire on 05/27/2021.

[SunsetRunner]

Hi, thought I'd reply to this to inform others. I got a reply from Fitbit on Twitter and they are sending me a replacement now. 

I got them here: https://twitter.com/messages/compose?recipient_id=476258341 

Hopefully in warranty others may be able to get them. All the other channels don't work in my experience.

[SunsetRunner]

Hi, I have replied to this thread with my experience so far. 

I got them here: https://twitter.com/messages/compose?recipient_id=476258341

Hopefully they'll be able to help you asap!

[SunsetRunner]

Hi Juan, yes I got a reply on Twitter some time after making this post. After the other support not working I thought this thread would be useful regardless of what happens.

Thanks for your help!

[JuanFitbit]

Hi @SunsetRunner! Thank you for your reply and for sharing your experience with our Twitter team. I'm glad that your situation got resolved. 

@Btijpreet ! A warm welcome to the Community! Thank you for your message. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected

See you around.