Water damage - Feedback about Customer Support and warranty

[anumi_lovinglif]

I accidentally submerged my hand in water while washing dishes and my watch got wet. I have never gotten the watch wet before so I looked up the trouble shooting tips and my watch is still not coming on. I reach out to Fitbit because I am now concerned about my watch and the validity of their products. The watch says that it is water resistant up to 50 meters and it clearly has Swimming listed as an exercise that is trackable. How is that is the watch doesn't work after getting wet. I have been a fan and supporter of this brand for years. This is my 3rd fitbit and each time I have had problems but I also try a different one. I was not having any issues prior to this problem and to be told that there is nothing that can be done because I am a few months out of warranty is ridiculous. These products are not cheap and to be offered a 25% discount off yet another product is a slap in the face. I will support another brand before I give fitbit another dime of my money. To make matters worst, the customer service agent cut the closed the chat while I was responding and I know he can clearly see that I was typing. 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @anumi_lovinglif, welcome to the Community Forums! 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

Let me know if you have any additional questions, I'll be around.

[SunsetRunner]

I’m on the similar situation 🙁 Since 2015 I’ve owned Fitbit Charge, Charge 2, Blaze, & Versa. This Versa completely stopped working right after I purchased and was replaced now a year and a half the screen stopped working, still tracks and sinks to the app, but there is no display. I was told there is no more warranty because it was previously replaced. It was not my fault there was manufactured issues with it. 😠 Very upset customer. 

[SunsetRunner]

Has anyone figure how to fix the no display on Fitbit Versa? 
I don’t know why my Fitbit was off this morning. Somehow it was on and sinked to the app, still vibrates with notifications and tracks heart rate, but no display. 
My Fitbit was replaced probably less than a month when I purchased it around Christmas 2018 for manufacturing issues so I called this morning to get help and was told “Unfortunately, your product doesn’t meet the replacement requirements of our warranty policy. ” 🙁😡. 
5 years having Fitbits.

 

[RicardoFitbit]

Welcome aboard @SunsetRunner.

Thanks for sharing your personal experience with your Fitbit Versa, if I was in your position, probably will feel the same way. Since our Customer Support team already assisted you, please contact them back if you require further assistance. 

I'll be here if you need anything else.

[SunsetRunner]

Thank you, I will give it another try 🤷🏻‍:female_sign:🙁