help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Water damage on Versa - Not turning on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-15-2020 10:19 - last edited on ‎09-16-2020 21:37 by Fitbit Moderator

‎09-15-2020 10:19 - last edited on ‎09-16-2020 21:37 by Fitbit Moderator

This is the 4th replacement I've had with my Versa. 3 got moisture in it and one stopped charging. This last iteration of the Versa, I got caught in the rain and it completely went black with blue lines on the left and right side of the screen and will not turn on. The watch was purchased as a Christmas gift in '18 and I've already been through 4 of them with none being fault of mine. This is a very poor quality product. It says 30 meter water resistance but I went swimming in one and it got moisture in it and stopped working, the replacement got moisture in it and stopped working. The third stopped working and this one got wet in the rain and stopped working with-in an hour of getting wet. Im over this watch cause it seems to be of very poor quality.

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎09-16-2020 21:37

‎09-16-2020 21:37

Hi @Nevaquit504, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for taking the time to share your experience with our Fitbit Versa, I understand how frustrating this matter can be for you and if I was in your position I'll probably feel the same way. To better assist you with the issue you're not facing with your replacement device, can you please let me know if the heart rate sensors of your Versa are still flashing? Or does it vibrate when you put it to charge? If you haven't already done so and because the device was designed to be water-proof, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Looking forward to your reply.

Best Answer
0 Votes