Heres a copy of the transcript, 42 seconds wasnt quite long enough for me to type my next comment after being asked for one:
11:36:35 System: Thanks for waiting. Please provide as many details as you can so we can get you back on track.
11:37:53 Agent: Joel Angelo L.: For me to better assist you, may I know more details about your concern?
11:37:58 Jayne (.: Hi I have a fitbit Versa special edition, I emailed before about a better problem as it
11:38:33 Jayne (.: Doesn't last 12 hours from a full charge
11:39:00 Agent: Joel Angelo L.: Thanks for this detailed information.
11:39:16 Jayne (.: *battery
11:39:17 Agent: Joel Angelo L.: Let me help you with the Versa's battery that is draining quickly.
11:39:34 Jayne (.: That is noo ger the only problem
11:39:50 Jayne (.: *no longer
11:40:03 Agent: Joel Angelo L.: Okay.
11:41:26 Agent: Joel Angelo L.: May I know more specific for the other problems having with your Versa?
11:42:24 Jayne (.: I was offered a 35% discount as it was already a replacement for a previous one that failed. Now the watch does not work at all as I can see it has water ingress, it is completely lifeless and does not charge.
11:42:53 Jayne (.: As this would be a manufacturing de
11:43:23 Jayne (.: Defect could it be replaced?
11:43:54 Agent: Joel Angelo L.: Thanks for this.
11:44:47 Agent: Joel Angelo L.: I would like to inform you that the discount has been already generated with the Versa device.
11:46:12 Jayne (.: I'm not looking for a discount, there is something inherently wrong with the device for it to leak, why would I pay for that?
11:46:29 Agent: Joel Angelo L.: The Versa is already beyond our warranty period which why we offered a discount that you may take advantage in purchasing a new one.
11:47:07 Jayne (.: I have both Versa bodies I am more than happy for you to have them back and you can
11:47:11 Agent: Joel Angelo L.: Before the issue about the leakage the device has been found out that it was already defective.
11:47:22 Jayne (.: See that it has a manufacturing defect
11:47:52 Jayne (.: And now the same device is twice defective
11:48:17 Jayne (.: And you've also agreed that it is defective
11:48:51 Agent: Joel Angelo L.: Yes.
11:49:20 Agent: Joel Angelo L.: And I'm trying to explain that the Versa is already out of our warranty period.
11:50:14 Jayne (.: Yes I understand but it is not fit for purpose, are you saying that it is only waterproof for a year?
11:51:33 Agent: Joel Angelo L.: All our products are made to be last.
11:52:10 Jayne (.: This one hasn't along with multiple others reported with water ingress on your forums
11:52:30 Agent: Joel Angelo L.: I apologize fort this matter that has caused you.
11:52:41 Agent: Joel Angelo L.: We are constantly improving and upgrading our products to deliver the best to our customers.
11:52:53 Jayne (.: Do you want me to send it back so you can examine it
11:53:23 Agent: Joel Angelo L.: I appreciate it but we do not have a repair service nor program for examination.
11:55:06 Jayne (.: This watch has a defect that was not intended, it could prove dangerous when charged due to the water ingress
11:55:46 Agent: Joel Angelo L.: Do not use or change anymore the Versa device as that was already found to be defective.
11:56:03 Agent: Joel Angelo L.: You may recycle it through a recycling program near you.
11:56:32 Jayne (.: You bear some liability in this instance and therefore should replace it
11:57:12 Agent: Joel Angelo L.: Our warranty policy covered defective device within our warranty period.
11:57:28 Agent: Joel Angelo L.: Your case is no longer covered by the replacement under our warranty.
11:58:02 Agent: Joel Angelo L.: By the way, you’ll receive a quick customer satisfaction survey after this chat. We appreciate any comments.
11:58:16 Agent: Joel Angelo L.: While we are still connected, would there be anything else I can help you with?
11:58:58 Agent: Joel Angelo L.: I will now release this chat, please reopen a new chat or visit Fitbit.com (help.fitbit.com). Thank you for contacting Fitbit.
11:59:00 System: The chat is ended.
11:59:01 System: Joel Angelo L. left the chat.
