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Water logged on Versa 2 doesn't sync app

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‎03-17-2020 10:17 - last edited on ‎04-26-2020 13:21 by Fitbit Moderator

‎03-17-2020 10:17 - last edited on ‎04-26-2020 13:21 by Fitbit Moderator

My water won’t sync from my watch. I’ve done everything the  “solved” posts says and it still won’t work. This Versa 2 has been a pretty bad deal all in all. To many bugs and problems with software. I’ve had this thing less than a month and I’m starting to regret this purchase. Should have got an Apple Watch. If anyone can actually help me with this that would be great. I’ve uninstalled and reinstalled, updated, etc.

 

Moderator edit: updated subject for clarity

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‎04-26-2020 13:28 - last edited on ‎05-24-2024 15:16 by Fitbit Moderator

‎04-26-2020 13:28 - last edited on ‎05-24-2024 15:16 by Fitbit Moderator

Hi @Zmetcalf. Welcome to the Community Forums. I'm sorry for the delayed response.

Thanks for sharing that your water isn't syncing and for the steps tried on your own. I see where you're coming from and I'm sorry that you've gone through this experience with your Versa 2. Just to confirm, did the steps to reinstall and update were done on the Fitbit app? If that's correct, I'd recommend to do the following:

  1. Force stop the Fitbit app.
  2. Double check that the Fitbit app is still updated to the latest version. For instructions, see this help article.
  3. Reboot your phone.
  4. Restart your Versa 2 as described here.
  5. Open the Today app on your watch and try logging you water intake one more time.

If the issue persists, please let me know so I can further investigate on my end.

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