01-24-2019 09:54 - edited 12-18-2019 13:16
01-24-2019 09:54 - edited 12-18-2019 13:16
Fitbit Update: 12/18/19
Hi everyone,
When this thread started earlier this year, the issue was that waterlogging on the watch was not syncing over to the Fitbit app. No matter what you would log, it just wouldn't show up in the Fitbit app and didn't sync the information over.
Now, we're seeing reports that waterlogging is syncing over, but it is the wrong amount of water that was logged onto the watch. To keep threads organized and on-topic, I'm now going to close this thread and move the conversation here: Water Logging syncs incorrect amount to app.I've already merged some posts from this thread into that one.
If you're experiencing this new issue after updating to Fitbit OS 4.1, follow that thread for updates.
Fitbit Update: 2/7/19
Hi everyone!
Thanks so much for your patience while our team continues to investigate these reports with water logging issues. If you haven't yet tried some troubleshooting steps, I'd recommend the following:
I'll keep you updated, so please stay tuned!
Fitbit Update: 1/24/19
Hey Versa Fam!
Our team is still investigating these reports for water logs not syncing over to the Fitbit app after logging them on your watch. We appreciate your reports and feedback.
If I receive any new information, I will update this thread so please stay subscribed. Thank you!
Want to get more steps? Visit Get Moving in the Health & Wellness Discussion Forum.
Answered! Go to the Best Answer.
01-12-2019 11:17
01-12-2019 11:17
My water logging which WAS working after deleting the app, restarting my phone, rebooting my Versa and reinstalling the app is now NOT WORKING. I'm unwilling to go through all these steps again. This is a nice feature IF Fitbit could get it to work.
01-12-2019 11:42
01-12-2019 11:42
Ive done this 3 times, and still doesnt work properly 😕
01-12-2019 12:48
01-12-2019 12:48
01-12-2019 12:52
01-12-2019 12:52
01-12-2019 14:27
01-12-2019 14:27
01-12-2019 15:21 - last edited on 09-27-2019 12:02 by LiliyaFitbit
01-12-2019 15:21 - last edited on 09-27-2019 12:02 by LiliyaFitbit
Mine still isn’t logging.
Sent from my iPhone
Moderator edit: personal info removed
01-12-2019 17:07
01-12-2019 17:07
I got my Versa on Tuesday. The water logging seemed to be working as expected, until Saturday, and now i am having the same experience as others.
I am using a Samsung S9+ and everything is up to date
01-13-2019 06:17
01-13-2019 06:17
Not working here as well.
Windows PC
01-13-2019 06:24
01-13-2019 06:24
01-13-2019 08:49
01-13-2019 08:49
in my case, the widget to log water intake from the Versa is often disappearing.
01-13-2019 12:02
01-13-2019 12:02
I was able to log water. It never transfered to my phone. Now I keep get a message that says I need to sync my device with the Fitbit Mobil app to resume log. My maximum logs entered. Ugh well it tracks my steps and everything else. So I have to add my water in thru the app. I restarted my watch and my phone even deleted my device. Let's get this fixed.
01-13-2019 12:28 - edited 01-14-2019 11:06
01-13-2019 12:28 - edited 01-14-2019 11:06
Mine was fine with update. Then not. Then force quit and sometimes works. As of 2 days ago it doesn't work. I did charge once - at 13% - at it worked. Today though was above 20% and yesterday 33% and above and not working. Haven't re-charged yet. Haven't read all posts yet, just stopped at this one to give info:
(EDIT TO ADD - charging didn't work this time)
And ditto the online dashboard
01-16-2019 12:09
01-16-2019 12:09
Hi, my Fitbit Versa is doing the same, won’t log in the phone..or sync i suppose. And it only displays what i logged on the watch itself and doesn’t show me the whole amount for the day. I deleted the Fitbit app, updated my phone and turned off the watch and back on... still not working
I have an IPhone 7plus
Apple software - 12.1.2
fitbit firmware - 33.1.30
01-16-2019 12:34
01-16-2019 12:34
Today I have reset my Fitbit and uninstalled the Fitbit app due to my water log disappearing from my watch. It was present this am, and gone this afternoon. Reset did not assist. Please help!
01-17-2019 21:38
01-17-2019 21:38
01-17-2019 22:10
01-17-2019 22:10
Having the same issue, commenting here to get info if problem is resolved. Using lg stylo 4 newest version of fitbit
01-18-2019 13:37
01-18-2019 13:37
I LOVE that Fitbit has added water intake logging directly on the Versa, none of the third-party water tracking apps have seemed to work in the past with my Versa and Fitbit app. My only hurdle is that when I log my water directly on my Versa (in the "today" app by swiping up) and click the check mark, it appears to have saved the entry, but it won't show up if I swipe to the "Average Log" and then quickly disappears when I swipe back and it won't sync to my Fitbit app on my phone for actual tracking purposes.
Is there a setting I am missing or something? I was so excited for this! (now just to get those handy hydration reminders)
01-18-2019 22:11
01-18-2019 22:11
@Astraight907 No, you got it pretty much right. Logging water is still a bit... buggy. Versa needs to sync the water logged to Fitbit mobile app and then the total volume of water consumed needs to be synced back to Versa... The issue is this quite often does not happen immediately, and may require several syncs. I had the same problem today, but after a few hours it updated itself. Another thing is you need to tap on the water tile in the fitbit mobile app to go into water logs details for the tile to refresh! If water logging still does not work for you uninstall fitbit app, reboot your phone and versa (press and hold the left and bottom right buttons until fitbit logo flashes), install fitbit mobile app and sync several times. Today app should update on your Versa within a few hours and hopefully water logging will work.
01-19-2019 15:30
01-19-2019 15:30
Today my Versa showed that I had 416 ounces when I had not logged any yet. It synced to the app that way as well.
01-19-2019 15:41
01-19-2019 15:41