Water logged on device doesn't show in Fitbit app (RESOLVED)

[AlessFitbit]

Fitbit Update: 12/18/19

Hi everyone,

When this thread started earlier this year, the issue was that waterlogging on the watch was not syncing over to the Fitbit app. No matter what you would log, it just wouldn't show up in the Fitbit app and didn't sync the information over.

Now, we're seeing reports that waterlogging is syncing over, but it is the wrong amount of water that was logged onto the watch. To keep threads organized and on-topic, I'm now going to close this thread and move the conversation here: Water Logging syncs incorrect amount to app.I've already merged some posts from this thread into that one. 

If you're experiencing this new issue after updating to Fitbit OS 4.1, follow that thread for updates. 

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Fitbit Update: 2/7/19

Hi everyone!

Thanks so much for your patience while our team continues to investigate these reports with water logging issues. If you haven't yet tried some troubleshooting steps, I'd recommend the following: 

• Sync your Versa with your mobile device
• Force quit and then restart the Fitbit app 
• Restart Today app on Versa and wait at least a minute 

I'll keep you updated, so please stay tuned! 

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Fitbit Update: 1/24/19

Hey Versa Fam! 

Our team is still investigating these reports for water logs not syncing over to the Fitbit app after logging them on your watch. We appreciate your reports and feedback. 

If I receive any new information, I will update this thread so please stay subscribed. Thank you! 

[melifit502]

Mine does not work either and it is very frustrating. I cant have my phone out at work so I wish the watch function was working!

[SunsetRunner]

Mine does the same...my app and my fitbit do not match when I add water..gets me confused of just how much I've logged.

[Kenzibit]

Thought I was the only one.

[sj0594]

Hi, Mine is the opposite way around. My watch displays 0 water drunk but i have logged it from the app on my phone. Same with days of weekly exercise, the app states two days (which is correct) & the watch states 0 days. 

I have restarted my fit bit but hasn't helped. 

Thanks 

[Kenzibit]

You not the only one I've heard this from...I think it's a general problem and hope Fitbit addresses this.

Get Outlook for Android

[Dew1500]

At this point I start each day with 4 water bottles that I fill each morning. I check at the end of the day to see what is empty and log it in the app. Very high tech. Maybe I should have bought a pad of paper.

[SunsetRunner]

🤣

Sent from Yahoo Mail on Android

[Zuky]

Hi. Today settings only allow four stats, the other three doesn't show up after last sync, not even to be add in the device...Please help !

[Kenzibit]

Try going into the settings on the watch and re-toggle the 7 stats.

Sent from my Google Pixel 2 XL

[Snow_Skier]

Hi!

I wanted to post some things that I have found with the water log syncing.  Although the picture of the bottle in the fitbit android app appears empty and says 0 oz, if you click on the bottle, then scroll down and click on a day where you logged water, the value for that day will update to the correct amount logged on the Fitbit.  It appears to me as though the Versa and app are syncing the water correctly, but the app has display issues.  You have to manually click on each day in the water log list to get that day to update to the correct amount.

Hope this helps!

[SunsetRunner]

I’m done. It should not be this difficult!  Suggest this, do that, uninstall, reset, blah, blah, blah! No. It needs to work. 

My next watch will not be a Fitbit. 

[Vikkibeale]

My fitbit died and I had superb service from them. So did my hubby recently. 100% excellent. 

[Vikkibeale]

Fantastic service from fitbit today..... thank you 

[GilMichelini]

I just found something odd. Because my watch is not syncing, I entered the values in from this week using the app on Windows 10. The values for each day are correct but when I went in to enter the value for today, it was the sum of all the values I entered for the week. Each entry for the week was also in today's. I deleted all of them and entered the correct value for today and now everything seems to be working correctly.

[Casper0811]

I found that even though the updated log didn't initially show on my Fitbit app on my phone, it did show once I clicked into the water logging tile. 

[AlvaroFitbit]

Hello everyone. Thank you for your reports. This issues is still being investigated. I would appreciate if you could share the phone model, OS version and app version you are using so we can gather this data and use it to sort this issue out.

I look forward to your replies!

[GilMichelini]

Samsung SM G930V

[Snow_Skier]

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Hi, I have a Samsung G920A (Galaxy S6 AT&T version) running 

• Android version: 7.0.1
• Security patch level (SPL): March 1, 2018
• Fitbit app version 2.86

I have copied my bug notes from a few posts ago so a copy of the specific behavior on my phone can accompany my model.

"Hi!

I wanted to post some things that I have found with the water log syncing.  Although the picture of the bottle in the fitbit android app appears empty and says 0 oz, if you click on the bottle, then scroll down and click on a day where you logged water, the value for that day will update to the correct amount logged on the Fitbit.  It appears to me as though the Versa and app are syncing the water correctly, but the app has display issues.  You have to manually click on each day in the water log list to get that day to update to the correct amount.

Hope this helps!"

[Mrs.Santa637]

Sometimes there’s issues that need to be fixed. Nothing is perfect. 😃 

[AlenaAlena]

I have the same issue since I bought my Versa in Jan/19. The water I logged on my watch stopped syncing on my app. Watch is stuck on screen with the last water logged. I followed the instructions to reset the app and watch and it started to work again, but it only worked for couple of days and I’m back to having the problem. Fitbit please fix this ASAP. 

iPhone XR

12.1.2