Water logged on device doesn't show in Fitbit app (RESOLVED)

[AlessFitbit]

Fitbit Update: 12/18/19

Hi everyone,

When this thread started earlier this year, the issue was that waterlogging on the watch was not syncing over to the Fitbit app. No matter what you would log, it just wouldn't show up in the Fitbit app and didn't sync the information over.

Now, we're seeing reports that waterlogging is syncing over, but it is the wrong amount of water that was logged onto the watch. To keep threads organized and on-topic, I'm now going to close this thread and move the conversation here: Water Logging syncs incorrect amount to app.I've already merged some posts from this thread into that one. 

If you're experiencing this new issue after updating to Fitbit OS 4.1, follow that thread for updates. 

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Fitbit Update: 2/7/19

Hi everyone!

Thanks so much for your patience while our team continues to investigate these reports with water logging issues. If you haven't yet tried some troubleshooting steps, I'd recommend the following: 

• Sync your Versa with your mobile device
• Force quit and then restart the Fitbit app 
• Restart Today app on Versa and wait at least a minute 

I'll keep you updated, so please stay tuned! 

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Fitbit Update: 1/24/19

Hey Versa Fam! 

Our team is still investigating these reports for water logs not syncing over to the Fitbit app after logging them on your watch. We appreciate your reports and feedback. 

If I receive any new information, I will update this thread so please stay subscribed. Thank you! 

[SunsetRunner]

Worked one time after relogging but still have issue if I enter new water
records from the watch.

[lejla.mujacic]

I have the same issue with Water, as well as Weight. I log them on Versa, but they do not sync to the app. Everything else (Steps, Heartbeat, Sleep, Steps per Hour...) syncs.

[lejla.mujacic]

Update: I contacted Fitbit Support via Chat. A person talked through some stuff.. In the end, Factory Reset helped. With weight, as well as water.

[Dew1500]

Mine did too. But it lasted 1 day.Sent from my Galaxy Tab® A

[AshNight2716]

Do you lose everything when you factory reset?

I feel like I shouldn't have to reset my device and lose stats in order for it to work 

[HeydyF]

Hey folks! Thanks for your replies! 

I appreciate you have tried the tips that I posted above to try to fix this. I also wanna thank you those who took the time to contact our Support team for further help. Our tean is aware of this inconvenience with the water logged, not showed on the app. Please note that they are working on a solution as fast as they can. 

Please be patient in the meantime! 

[LMcKirdy]

I did a factory reset earlier but when I go to change the settings for the stats I'd like to see, water isn't an option.

[SunsetRunner]

It's not there by default go in the settings and check the water option on
the watch. Scroll down to the bottom and go in settings.

[LMcKirdy]

When I do that the only options available are core stats, hourly steps and heart rate. Did you have to do anything in the app?

[SunsetRunner]

Not sure you can do that from the app, normally you only have to scroll down the bottom until you see the "Settings" button, then you have a message saying you can select up to 7 activities to show on the today app and select the checkbox of your choice. You are running which version of the watch after the factory reset ?

[lejla.mujacic]

Same happened to me. Just reset the watch. 

[Fitlark]

When is this problem going to be fixed??????????? It's been several weeks and still no action! I didn't buy the Versa watch in order to pull my phone out every time I want to add my water intake! Funny thing is, when I first got the watch in December 2018, it worked, now it doesn't.

[blessedgirl1973]

In the meantime you can use the ionic water app on the versa. Works great!

[Dew1500]

Posting water on an Iconic does not show in the app either. Posting on the app shows on the iconic.

[TheIgster]

Fitlark, agreed, would be nice to see more software updates a little faster for this device.  It's not a huge deal to log it in the app, but I would prefer to do it on the Versa.

[mshakr]

I did a factory reset on my watch which then forced me to do the update on the watch, but that did not help. I still have this issue.

[HeydyF]

Hey guys! I hope you are doin' fine! Thanks for trying some workarounds to try to fix this issue. I still have no updates about a resolution, but as soon as I have news, I will post them here. I hope this gets resolve as soon as possible. 🙂

If you have further questions, let me know! 

[Marko94]

I just wanted to report this, but found this post.

I also have same bug, hope it will be fixed soon..

Thx

[AlvaroFitbit]

@Marko94 It's great to see that you've visited the Fitbit Community! Sorry to hear that you are having this issue. You can still try the troubleshoots previously mentioned in this thread to see if they work for you. Still thank you for your patience while this is resolved.

Keep me posted!

[Fitlark]

The only troubleshooting fix I see listed is to put an app on my phone for
a different Fitbit device which a few others have said doesn't work anyway.
Instead, I will contact people who are reviewing this device on YouTube and
request that they inform viewers of how little Fitbit actually cares about
fixing glitches in the versa.