01-24-2019 09:54 - edited 12-18-2019 13:16
01-24-2019 09:54 - edited 12-18-2019 13:16
Fitbit Update: 12/18/19
Hi everyone,
When this thread started earlier this year, the issue was that waterlogging on the watch was not syncing over to the Fitbit app. No matter what you would log, it just wouldn't show up in the Fitbit app and didn't sync the information over.
Now, we're seeing reports that waterlogging is syncing over, but it is the wrong amount of water that was logged onto the watch. To keep threads organized and on-topic, I'm now going to close this thread and move the conversation here: Water Logging syncs incorrect amount to app.I've already merged some posts from this thread into that one.
If you're experiencing this new issue after updating to Fitbit OS 4.1, follow that thread for updates.
Fitbit Update: 2/7/19
Hi everyone!
Thanks so much for your patience while our team continues to investigate these reports with water logging issues. If you haven't yet tried some troubleshooting steps, I'd recommend the following:
I'll keep you updated, so please stay tuned!
Fitbit Update: 1/24/19
Hey Versa Fam!
Our team is still investigating these reports for water logs not syncing over to the Fitbit app after logging them on your watch. We appreciate your reports and feedback.
If I receive any new information, I will update this thread so please stay subscribed. Thank you!
Want to get more steps? Visit Get Moving in the Health & Wellness Discussion Forum.
Answered! Go to the Best Answer.
06-22-2019 21:58
06-22-2019 21:58
06-23-2019 04:45
06-23-2019 04:45
@Fitlark sorry to hear you don't like your Fitbit. I love mine. Had it almost a year. Won't be returning it.
06-23-2019 14:37
06-23-2019 14:37
06-26-2019 01:05
06-26-2019 01:05
I'm having problem trying to sync from device to fitbit app. Had try all the solutions suggested by the fitbit community but still doesn't work. I think it only worked once or twice then sometimes it showed incorrect entry.
Please solve problem asap. Thank you.
06-26-2019 05:24
06-26-2019 05:24
Hi,
Some news about this issue? I bought my new Fitbit Versa just last week (20th of June 2019) and I have the same problem.
Thank you for info.
Kind regards,
Barbora
06-26-2019 07:30
06-26-2019 07:30
Nope, you've wasted your money if that was a main feature that you wanted
06-26-2019 07:53
06-26-2019 07:53
I don’t want to believe that nobody works to solve this problem, but my perception is the other way around.
06-26-2019 09:10
06-26-2019 09:10
06-26-2019 16:42
06-26-2019 16:42
@Fitlark it's really quite sad and not funny at all, but your straight-faced comment made me LOL. Oh God, I hope you're wrong. Have we not been more than fair enough? More than patient enough?
06-26-2019 23:58
06-26-2019 23:58
I’m having this issue today. Fully up to date and I’ve rebooted and reset everything but it hasn’t helped. Any ideas?
06-27-2019 14:53
06-27-2019 14:53
Welcome to the Fitbit Community @Conig.
I appreciate your participation in the Forums and sharing the issue you're experiencing with water logged on device not showing on the Fitbit app. I appreciate your troubleshooting efforts and would like to confirm if you've tried the following steps:
1. Manually sync your Versa.
2. Force quit the mobile app.
3. Restart the app on the watch (close & re-open Today App) and wait at least a minute.
Please keep me posted!
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
06-27-2019 16:14
06-27-2019 16:14
@Jisma yes: Read the thread and wait for Fitbit to resolve the issue.
06-30-2019 06:35
06-30-2019 06:35
MY water log on the watch still does not sync to the app
06-30-2019 11:05 - edited 06-30-2019 11:05
06-30-2019 11:05 - edited 06-30-2019 11:05
@amberharter of course it doesn't. That's because...well, read the thread.
07-01-2019 02:42
07-01-2019 02:42
Thanks for your reply. Yes, I have done all that you have listed but still not functioning. Sometimes it showed wrong data input and sync problem is intermitten and when I try to sync manually it keep searching my versa for a long time and could not find it and I have restarted both my hp and watch many times but still does not work.
07-01-2019 12:02
07-01-2019 12:02
I just got the Versa Lite on 6/29.
It doesn't sync the water either.
It also doesn't sync weight when I enter it in.
07-01-2019 17:36
07-01-2019 17:36
07-02-2019 06:37
07-02-2019 06:37
@AlessFitbit wrote:Fitbit Update: 2/7/19
Hi everyone!
Thanks so much for your patience while our team continues to investigate these reports with water logging issues. If you haven't yet tried some troubleshooting steps, I'd recommend the following:
- Sync your Versa with your mobile device
- Force quit and then restart the Fitbit app
- Restart Today app on Versa and wait at least a minute
I'll keep you updated, so please stay tuned!
Fitbit Update: 1/24/19
Hey Versa Fam!
Our team is still investigating these reports for water logs not syncing over to the Fitbit app after logging them on your watch. We appreciate your reports and feedback.
If I receive any new information, I will update this thread so please stay subscribed. Thank you!
It shouldn’t take 6 months to fix a bug like this.
07-03-2019 12:21
07-03-2019 12:21
Thank you for your reply @Conig. I am sorry for the delayed response.
I appreciate your efforts to resolve the issue. I would like to confirm that our team is aware of this issue. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution.
I recommend checking this help article with tips to resolve syncing difficulty: Why won't my Fitbit device sync?
I'll be around if you need further assistance.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
07-03-2019 21:06
07-03-2019 21:06