Water logged on device doesn't show in Fitbit app (RESOLVED)

[AlessFitbit]

Fitbit Update: 12/18/19

Hi everyone,

When this thread started earlier this year, the issue was that waterlogging on the watch was not syncing over to the Fitbit app. No matter what you would log, it just wouldn't show up in the Fitbit app and didn't sync the information over.

Now, we're seeing reports that waterlogging is syncing over, but it is the wrong amount of water that was logged onto the watch. To keep threads organized and on-topic, I'm now going to close this thread and move the conversation here: Water Logging syncs incorrect amount to app.I've already merged some posts from this thread into that one. 

If you're experiencing this new issue after updating to Fitbit OS 4.1, follow that thread for updates. 

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Fitbit Update: 2/7/19

Hi everyone!

Thanks so much for your patience while our team continues to investigate these reports with water logging issues. If you haven't yet tried some troubleshooting steps, I'd recommend the following: 

• Sync your Versa with your mobile device
• Force quit and then restart the Fitbit app 
• Restart Today app on Versa and wait at least a minute 

I'll keep you updated, so please stay tuned! 

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Fitbit Update: 1/24/19

Hey Versa Fam! 

Our team is still investigating these reports for water logs not syncing over to the Fitbit app after logging them on your watch. We appreciate your reports and feedback. 

If I receive any new information, I will update this thread so please stay subscribed. Thank you! 

[Fitlark]

Had mine for 7 months. No fix. Not working on it. Not interested in it.
Or, another option, they have worst techs in the world and can't figure
it out. But they'll prolly delete this message for being too negative.
Take your watch back before its too late

[AD1971]

@Fitlark sorry to hear you don't like your Fitbit. I love mine. Had it almost a year. Won't be returning it. 

[DNyberg]

It’s not the fact that I don’t like the Fitbit, but the feature should work. It was working and then it broke.

Daniel
Sent from my iPhone using Gmail

[Conig]

I'm having problem trying to sync from device to fitbit app. Had try all the solutions suggested by the fitbit community but still doesn't work. I think it only worked once or twice then sometimes it showed incorrect entry.

Please solve problem asap. Thank you.

[Barbora5]

Hi,

Some news about this issue? I bought my new Fitbit Versa just last week (20th of June 2019) and I have the same problem.

Thank you for info.

Kind regards,

Barbora

[AshNight2716]

Nope, you've wasted your money if that was a main feature that you wanted 

[skullege]

I don’t want to believe that nobody works to solve this problem, but my perception is the other way around. 

[Fitlark]

Maybe in a couple more years

[AD1971]

@Fitlark it's really quite sad and not funny at all, but your straight-faced comment made me LOL. Oh God, I hope you're wrong. Have we not been more than fair enough? More than patient enough? 

[Jisma]

I’m having this issue today. Fully up to date and I’ve rebooted and reset everything but it hasn’t helped. Any ideas?

[LiliyaFitbit]

Welcome to the Fitbit Community @Conig.

I appreciate your participation in the Forums and sharing the issue you're experiencing with water logged on device not showing on the Fitbit app. I appreciate your troubleshooting efforts and would like to confirm if you've tried the following steps: 

1. Manually sync your Versa.
2. Force quit the mobile app.
3. Restart the app on the watch (close & re-open Today App) and wait at least a minute.

Please keep me posted! 

[AD1971]

@Jisma yes: Read the thread and wait for Fitbit to resolve the issue.

[amberharter]

MY water log on the watch still does not sync to the app

[AD1971]

@amberharter of course it doesn't. That's because...well, read the thread. 

[Conig]

Thanks for your reply. Yes, I have done all that you have listed but still not functioning. Sometimes it showed wrong data input and sync problem is intermitten and when I try to sync manually it keep searching my versa for a long time and could not find it and I have restarted both my hp and watch many times but still does not work.

[Simreality]

I just got the Versa Lite on 6/29. 

It doesn't sync the water either.

It also doesn't sync weight when I enter it in.

[Fitlark]

Given the amount of time that this has been an issue I think two possible
options only are in play: 1) They can't fix it and have given up; 2) They
won't fix it for whatever reason and don't plan to (or it would have been
done by now).

--
*Timothy*

[Jisma]

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@AlessFitbit wrote:

Fitbit Update: 2/7/19

Hi everyone!

Thanks so much for your patience while our team continues to investigate these reports with water logging issues. If you haven't yet tried some troubleshooting steps, I'd recommend the following: 

• Sync your Versa with your mobile device
• Force quit and then restart the Fitbit app 
• Restart Today app on Versa and wait at least a minute 

I'll keep you updated, so please stay tuned! 

---

Fitbit Update: 1/24/19

Hey Versa Fam! 

Our team is still investigating these reports for water logs not syncing over to the Fitbit app after logging them on your watch. We appreciate your reports and feedback. 

If I receive any new information, I will update this thread so please stay subscribed. Thank you! 

---

It shouldn’t take 6 months to fix a bug like this.

[LiliyaFitbit]

Thank you for your reply @Conig. I am sorry for the delayed response. 

I appreciate your efforts to resolve the issue.  I would like to confirm that our team is aware of this issue. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution.

I recommend checking this help article with tips to resolve syncing difficulty: Why won't my Fitbit device sync?

I'll be around if you need further assistance. 

[Conig]

Hi LiliyaFitbit,

Thank you for your assistance in regards to the above subject. 
Will look out for the updates on the fitbit app ans hope problems will be resolve soon.
Have a good day.
Regards,Conig