Water logged on device doesn't show in Fitbit app (RESOLVED)

[AlessFitbit]

Fitbit Update: 12/18/19

Hi everyone,

When this thread started earlier this year, the issue was that waterlogging on the watch was not syncing over to the Fitbit app. No matter what you would log, it just wouldn't show up in the Fitbit app and didn't sync the information over.

Now, we're seeing reports that waterlogging is syncing over, but it is the wrong amount of water that was logged onto the watch. To keep threads organized and on-topic, I'm now going to close this thread and move the conversation here: Water Logging syncs incorrect amount to app.I've already merged some posts from this thread into that one. 

If you're experiencing this new issue after updating to Fitbit OS 4.1, follow that thread for updates. 

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Fitbit Update: 2/7/19

Hi everyone!

Thanks so much for your patience while our team continues to investigate these reports with water logging issues. If you haven't yet tried some troubleshooting steps, I'd recommend the following: 

• Sync your Versa with your mobile device
• Force quit and then restart the Fitbit app 
• Restart Today app on Versa and wait at least a minute 

I'll keep you updated, so please stay tuned! 

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Fitbit Update: 1/24/19

Hey Versa Fam! 

Our team is still investigating these reports for water logs not syncing over to the Fitbit app after logging them on your watch. We appreciate your reports and feedback. 

If I receive any new information, I will update this thread so please stay subscribed. Thank you! 

[SunsetRunner]

@Rachelskiffinto  Not sure what you're trying to say, but thanks for the support?

[SunsetRunner]

@Cline  Try the "Ionic Water" app.

[Simreality]

Mine has been working for about a week so far.

I tried it last week and all of a sudden I have like 60,000 oz logged for one day.  I was mad a couple of months ago and entered in a bunch of numbers because it wasn't working lol

But fingers crossed that it stays working

[SunsetRunner]

@Simreality  Good to know.  I'll keep checking it to see if it starts to work.  Personally I think some of the problems people have is perhaps because they are using a third party app, that has the potential to cause issues that no one can figure out.  I speak from experience.  I bought the original Versa when it first came out and I was using one of the third party clock faces and it caused all kinds of problems.  I ended up returning it but QVC had the Versa Lite as a TSV not too long ago and I could not pass up the deal.  All the really important stuff is working just fine.

[877-623-4997]

Hello, 

After restoring my fitbit Versal it's not turning on

Can you please help me on this 

Thanks 

Kiran

[Bella001]

I have had a lot of the same issues with my verse and I’ve never used a third party app. Reading the issues on the forum is one of the reasons I’ve been scared to to try third party apps. It has enough problems on its own I don’t want to make it worse with third party apps. 

[Casper0811]

I still have the app on my watch - maybe reinstall the firmware update again?

[bookgoody]

My versa isn't working the best I can figure it got water logged and there was no way to tell. I recharged and now I have nothing.Help!!

[bookgoody]

When I saw water logged I read it as water getting in my versa. 

[Moccasin]

Is there an update to this issue? 

[laurasaurus88]

Did this issue ever get resolved?? Doesn't seem like it, which is really disappointing. I just got a versa lite, and so far it's been more of a headache working out the bugs than helpful.

I tried everything suggested in the first and last few pages of this thread -- force quitting, uninstalling the app, restarting the phone and watch, reinstalling the app. No luck. Water logged on the watch doesn't sync with the phone. Plus, instead of showing a daily total, watch shows what was logged last plus a weekly average, which isn't helpful.

HAS FITBIT DEVELOPED A WORKING SOLUTION TO THIS PROBLEM, WHICH IS A YEAR OLD?!?!?! 

[Fitlark]

Maybe google techs will fix it now that they bought fitbit so they can
track your heartbeat and daily activities better

[FloridaGirl_1]

Hi - I just purchased a versa lite four days ago.  I put my ounces in on versa and it is not updating the app after sync and I put my ounces in the app and not updating the versa after sync.  Everything else seems to be syncing fine.  I tried the troubleshooting steps below twice and they did not help.   Please let me know if there's something else I can try.   Thanks.

[Cowboy_Blue]

Return it. That's the best you can do.

Sent from my Huawei phone

[FloridaGirl_1]

Hi. Thanks for your reply. Did you exchange yours and the new one worked?

[Cowboy_Blue]

I got my money back and ran!!!! This function will never work. It is not a Fitbit priority. Look at this history of this chain and you will see it has never been fitbit's priority. Now that Fitbit has been sold to google, I don't foresee this getting fixed. So, people...if you are reading this...please stop asking for help on how to fix this. It isn't on fitbit's priority list. Hasn't for over a year.

Sent from my Huawei phone

[FloridaGirl_1]

Thanks again. What's a good fitness tracker? What do you use?

[AmieDoodle]

I just got my versa 2 this week. It's doing the same thing. The steps are sinking but the water entered is not. Have they found a fix for this yet?

[gfigueroa]

I'm having the same issue with the Versa 2. I followed the steps for the Versa 1, like mobile synch, restart Fitbit app and restart Fitbit watch. Nothing. 

All water logged at the app does show sometimes in the Fitbit, but the one done in the watch never reflects in the app.

I do get notifications from smart home appliances, emails, chat, etc. 

Any ETA on this fix? As it seems is coming from the Versa 1. I don't have too much hope as that one is still not working.

[VintageLovin]

Not working for me