Water logged on device doesn't show in Fitbit app (RESOLVED)

[AlessFitbit]

Fitbit Update: 12/18/19

Hi everyone,

When this thread started earlier this year, the issue was that waterlogging on the watch was not syncing over to the Fitbit app. No matter what you would log, it just wouldn't show up in the Fitbit app and didn't sync the information over.

Now, we're seeing reports that waterlogging is syncing over, but it is the wrong amount of water that was logged onto the watch. To keep threads organized and on-topic, I'm now going to close this thread and move the conversation here: Water Logging syncs incorrect amount to app.I've already merged some posts from this thread into that one. 

If you're experiencing this new issue after updating to Fitbit OS 4.1, follow that thread for updates. 

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Fitbit Update: 2/7/19

Hi everyone!

Thanks so much for your patience while our team continues to investigate these reports with water logging issues. If you haven't yet tried some troubleshooting steps, I'd recommend the following: 

• Sync your Versa with your mobile device
• Force quit and then restart the Fitbit app 
• Restart Today app on Versa and wait at least a minute 

I'll keep you updated, so please stay tuned! 

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Fitbit Update: 1/24/19

Hey Versa Fam! 

Our team is still investigating these reports for water logs not syncing over to the Fitbit app after logging them on your watch. We appreciate your reports and feedback. 

If I receive any new information, I will update this thread so please stay subscribed. Thank you! 

[mtbvegan]

Same issue for me. 

Samsung Note9

And I'm up to date on all versions.

[ABeeSee]

Hi.
Thanks for the reply.

I just want to check i have it right for for when I get home.


- uninstall app ( Fitbit app on my phone ?)

- restart phone

- restart watch

- install app (Fitbit app)

- force quit app ( Fitbit app)

- start app. ( Thank you 🙂


Is that right ?

[Emmah17]

Mine does this too!! So annoying 

[sieger]

Yes. Then go to app, click through Dashboard to Water, click on Today and
the app will update.

The reverse, logging water in the app, seems to update in the watch just
fine.

[snowlaina]

I'm also having this issue. Was so excited to see the water log show up! Please make it work soon! I have a fitbit versa, with a samsung galaxy s9+

Thankyou

[AngusR]

Update on this. I can confirm that the rogue entries I am seeing ARE incorrect interpretations of millilitre entries as US fluid ounces.

A new version of the Fitbit app (for iOS) appeared on my updates this morning and on installing it I checked water on the app. I'd entered two 200ml entries on the watch that morning, but the app was showing 0ml - however, checking the log it showed two entries for 5915ml even though the total was 0. On checking, 200 US fl oz is 5914.71ml - rounding up, 5915.

I deleted those entries, restarted the watch, restarted the app, and entered two 200ml entries via the Versa again and after a couple of syncs they appeared on the log and also in the total. I've attached screenshots of the rogue entries as they appeared in the app and also of the new entries. 

Extremely annoying, and implies that something in the sync process - or in the server side analysis process - is a little bit flakey.

.Rogue entries - 200ml processed as US fl oz

 Correct entries.

[jbfiles]

Mine does this too! It is very frustrating. Every once in a while if I get lucky it will sync and tell me my daily total water intake, but more often than not it just tells me how much I logged and when like you said.

[AlessFitbit]

Thanks for all the new reports, everyone!

Our team is still investigating these reports and we appreciate your patience. We know you're all super excited to continue using this new feature as long as it continues to work as expected. If anything changes in the meantime, please let me know.

If I receive any new information, I will update this thread so please stay subscribed. 

[SunsetRunner]

Same issue here- Fitbit are we going to have a fix soon? Seems like this has been an issue for a while 

[Warhorse]

Thanks for the response, I tried shutting everything down and reloading etc but it has never worked. Looking forward to being able to log my water! 🙂

[jbfiles]

Seems like a lot of hassle to get it to work! 🙄

[kostax]

@AlessFitbit, I'm also having issues logging water successfully. I've done everything except for a factory reset (heard this is currently "bricking" many users devices). I'm also getting the "Maximum Logs Entered" message (no matter how many times i manually sync).

iPhone SE
iOS 12.1.2

Fitbit iOS App
2.85

Fitbit Ionic
iOS app says version 33.1.30
On the device: Settings/About/Version says version 27.33.1.30

Today App
33.1.30.c

Clock Face
Gauges, created by Fitbit

[Scard11]

Have a new versa fitbit and seem to be having trouble with my water log entries. I enter them on my watch & it shows the checkmark and then "xx oz logged at XXam" which is fine. However when I go back in, that confirmation statement is still there. If I go to enter another water entry, it just updates the confirmation statement. It is not resetting to show me the total water consumption for the day. If I check the app on my phone, it is updated, but only after I go all the way into to access 'today's log'. This has happened a couple times, but has reset on its own. Started again yesterday & then the logged entries from yesterday - were copied to today's log. I have manually edited them, but the watch is still showing my last entry a couple hours ago. Seems like my fitbit has a problem?

[WendyB]

Welcome to the forums!

Its not your fitbit as others are having the same problem as well as me. I do they get it fixed soon

Hope to see you around the forums! Join in on the discussions forums!

[Scard11]

Ok Thanks Wendy, I will wait to see if there is a resolution. 

[JoDog]

Just wanted to report, I'm also experiencing the same issue. Yesterday, I had restarted my watch and it started to log as expected, but today, problem returned. I have tried restarting and shutting down the watch, then I tried removing/reinstalling the app from my phone, restart my phone, shutdown my phone. None of these "cleared the issue. I have to add to log either on my phone or desktop site - they will synch with each other. I'm looking forward to the fix. 

[clarity94]

I am having the same problem 

[80strong]

Versa with water intake installed does not sync to app installed on Samsung galaxy edge7

[JoDog]

Knock on wood. So far, the past 2 days, it's been syncing. Woo hoo. Uncertain of fix...

[MarcoGFitbit]

Hello everyone, i hope you're doing well, thansk for keeping us updated about this situation. 

@JoDog, have a warm welcome to the Fitbit Community, thanks for letting us know the issue seems to have been resolved on your side, please let us know if anything changes. 

Now, in case you haven't done it yet, please restart your Versa by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen and update the Fitbit app on your phone, in case you haven't done it yet. After that, monitor the water logs and let us know if anything changes or if you continue experiencing the same issue. 

Thanks for your patience and understanding, I hope you have a great day.