Way more active min and calories

[Knewman05]

Since Saturday my Versa started logging a lot more active minutes and calories than It should be. I have reset it several times and it is still doing it. Any help on how to solve this issue?!

[LiliyaFitbit]

Welcome to the Fitbit Community @Knewman05. 

I am glad to assist you with your concern about your Fitbit Versa which started to log a lot more active minutes and calories than it should be. I appreciate your efforts to resolve the issue by resetting your device. I recommend checking that your personal details like height and weight are correct (For more information, see How do I manage my Fitbit profile?) Was there a change in your activity or the way you track your exercises? Have you noticed any change in your heart rate tracking? 

Looking forward to your response! 

[Dogmom2mutts]

Mine is acting the same way, crazy high activity minutes (with me doing minimal activity) and extra high calories burned. Something is wrong with the system. 

[Knewman05]

My height and weight are correct and I have reset my watch several times. It seems my calories are going back to a normal reading but not the active minutes. My versa was also ready my heart rate crazy high even while resting, but that also seems to be back to normal. I'm guessing there is an issue with the system

[LiliyaFitbit]

It's nice to see you around @Knewman05 @Dogmom2mutts. I am sorry for the delayed response. 

@Knewman05 thank you for your troubleshooting efforts. I am glad to hear your calories and heart rate are back to normal. Have you noticed if the active minutes are being logged during some kind of activity? I will be glad to investigate further. 

@Dogmom2mutts thank you for joining the conversation and sharing that you're experiencing the same issue. Have you tried to restart your device to see if this helps? Is your heart rate being tracked accurately?

Please keep me posted.

[Knewman05]

Unfortunately it did not stay normal for more than a day. I am back to a very high calorie read and active minutes are still high. Outside of my normal workout nothing in my daily life has changed. 

[Dogmom2mutts]

My Fitbit has gone back to tracking normally on Thursday and Friday. On the Wednesday, when it was over counting the calories and active minutes, I switched between my Versa and charge 2, both had high calorie and activity numbers. I logged out of my fitbit app, but didn’t restart either of my Fitbit’s.

The following day calories burned and activity times were correctly reflecting my actual physical movements. Hopefully this will continue working correctly, since I count on it and wear it daily. I’m wondering if this problem had anything to do with the app update FITBIT is working on?

[Knewman05]

I'm glad yours is back to working correctly! Unfortunately mine still isn't. Hopefully they get this update figured out soon since I have seen several others are having the same issue

[sherryg]

Ugh......mine is doing the same thing! I’m laying on my bed, watching tv and my bpm is 146! I have 346 active min....I mean, really Fitbit? Ugh......

[Knewman05]

I am so sorry you are also dealing with this issue. After a week of this happening my heart rate monitor completely stopped working.  Thankfully it is under warranty and they are sending me a new one.

[kimmie0208]

Hi there - my versa was recording higher Calorie count than usual Sunday 7th July during exercise.  About 135 more than the usual number of calories.  Today, I've done my two aqua classes this morning - during the first 50 minute session, it recorded no heart rate, 50% or less Calorie Count and no maximum or minimum Heart Rate.  The next class started 5 minutes later, another 50 minutes and it counted over 600 calories and correct active minutes and heart rates.  When it synced at home, it has completely written off all the calories and active minutes from session one and retained everything from session 2.  What is happening?  I want my Versa to be reliable!!

[LiliyaFitbit]

Thank you for your replies @Knewman05 @Dogmom2mutts. It's nice to see you around @kimmie0208 @sherryg. I am sorry for the delayed response. 

@Knewman05 thanks for taking the time to get in touch with our Support Team. I'm glad to hear that you'll receive a replacement. 

@Dogmom2mutts I am glad to hear your device is working correctly. I appreciate your time and efforts and hope you continue enjoying your device without any issues. Thank you for sharing your concern, our team is always working on improving our devices and user experiences, and your comments are always welcome.

@sherryg thank you for joining the conversation and sharing that you're experiencing the same issue with your active minutes. I appreciate the information that your heart rate is also very high. I've shared your post with our Support team and they've mentioned that you already have a case with them, please continue working with them. I know they will be glad to help you in the best possible manner. 

@kimmie0208 thank you for sharing the details of the issue with your watch. Upon checking with our support team, I was told that you have already contacted them. Please keep communication open with them since they have already all the details and special tools to continue assisting you. 

I'll be around if you need further assistance. 

[sherryg]

@LiliyaFitbit 

This issue is incredibly frustrating for so many of us and I’ve read threads where this issue has been going on for over a year.  I’ve worn a Fitbit product since 2012, the Ultra was my first and its still sitting here in my drawer. I’ve never had an issue with any model until the Versa and I’ve had several. I honestly have never, ever considered leaving for another brand and this week, I’ve thought about it. That saddens me because I do love Fitbit, and what this company stands for. Please, please please please push this issue to get it fixed. I am just going to ignore the heart rate and activity burn for now in hopes that this issue will get resolved with an upcoming firmware push. 

We are all counting on the people behind the scenes to resolve this issue, soon. Thanks

[LiliyaFitbit]

Thank you for your reply @sherryg. I am sorry for the delayed response. 

I totally understand how frustrating this is for you since you've been a Fitbit customer since 2012 and never had an issue with your previous trackers. I appreciate your patience and understanding while we work to improve your experience. Thank you for your support. 

If you have any questions, feel free to let me know.