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Weight info not syncing to the app

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‎06-11-2019 08:16 - last edited on ‎06-12-2019 06:44 by Fitbit Moderator

‎06-11-2019 08:16 - last edited on ‎06-12-2019 06:44 by Fitbit Moderator

So I've been tracking my weight with my Versa by inputting it through 'Today', only to find that when I use the Fitbit app, these logs haven't been syncing and there's no way to see my previous weight measurements on my watch. Anyone have any idea how to fix this?

 

 

Moderator edit: updated subject for clarity

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‎06-12-2019 06:43

‎06-12-2019 06:43

@RhianEC welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's not syncing the weight that you enter from your watch.

 

Please restart your Versa as described in this help article. After this, make sure that your phone has the most recent Fitbit app version installed. If the app is up to date, log out of the app, restart your phone, open the app and log in. After this, log weights as you were doing before and see if they get synced to your app.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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‎06-12-2019 07:15

In response to JuanJoFitbit

‎06-12-2019 07:15

Hiya, 

 

Just tried all this and it still doesn't seem to be working 😞

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