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Weight logged on Versa is incorrect on app

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‎01-23-2020 16:46 - last edited on ‎01-27-2020 19:42 by Fitbit Moderator

‎01-23-2020 16:46 - last edited on ‎01-27-2020 19:42 by Fitbit Moderator

I input my weight daily (~180) on the watch. When I sync on my iPhone it updates; however, during the day the log changes, both on the watch and the iPhone, to around 400. Even if I re-input to both the phone and the watch, it keeps changing back to around 400. After multiple times it usually stays at the correct weight. The following day; the prior day has changed to around 400 and I need to manually log on the app. This is very frustrating...... 

 

Moderator edit: updated subject for clarity

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‎01-27-2020 19:41

‎01-27-2020 19:41

Hi @Chester2020. Welcome! It's great to see a new face around. I'm sorry for the delay.

 

Thanks for bringing this to my attention and for the information provided. Our team is aware that some of our members are seeing incorrect data on the Fitbit app after logging their weight on their watches. They're currently investigating this situation to find a solution to all our affected members. In the meantime, let me suggest to delete the entries and re-add them directly to the Fitbit app so you can see the correct information.

 

I understand how you're feeling about this situation and please know that your feedback won't be taken for granted, as every comment posted in the forums helps us to improve our products and services.

 

Let me know if you need anything else.

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