09-06-2018 06:56
09-06-2018 06:56
I had a syncing issue yesterday and had to do a restart on my phone and my Versa, then I noticed this morning that I got only simplified sleep results even though it said I slept more than 8 hours. I was also up during the night - actually got out of bed and walked to the bathroom and back to bed - but the Versa only recorded 2 steps. Now I notice that my sleep record shows a weird 16 hour (!!) sleep in the graph... what gives? And more importantly, how do I correct this? This is the first "issue" I've had with my Versa, and I'm a loooong time FitBit user (former One and Blaze wearer) - so I hope this is just a fluke and not the start of a trend. By the way, I wear the watch fairly tightly, so I know wearing it too loosely is not the problem.
09-06-2018 11:05
09-06-2018 11:05
Hi @RunnerGrrl,
Sounds like a glitch.
You can fix it by selecting the individual sleep night (I use the fitbit.com dashboard, log > sleep). Then you should see an edit box on the right where you can change the start or stop times. Hope this helps.
09-06-2018 11:22
09-06-2018 11:22
Thanks for the reply...
The start and stop times are correct, it's just the graph that is wrong. Doesn't really affect anything except I did not get a detailed sleep report, and there seems to be missing steps during the night. I will assume it is a glitch unless it happens again.