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What happened to Versa 2 zone minutes

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‎06-02-2021 16:33 - last edited on ‎06-03-2021 20:07 by

‎06-02-2021 16:33 - last edited on ‎06-03-2021 20:07 by

I've just upgraded to Versa 2, and since then my zone minutes are no longer tracked.  I only get "Active" minutes... what's going on??

 

Thank you!

 

 

Moderator edit: personal info removed and subject for clarity 

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‎06-03-2021 10:10 - edited ‎06-03-2021 10:11

‎06-03-2021 10:10 - edited ‎06-03-2021 10:11

@Erich777   Your Versa 2 has the firmware from when it was manufactured.  Active Zone Minutes came in a firmware update.  It usually takes 24-48 hours for you to get a firmware update after activation.

 

I am also moving this post to the Other Versa Smartwatch forum.  It is a better fit for your question.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎06-03-2021 10:10 - edited ‎06-03-2021 10:11

‎06-03-2021 10:10 - edited ‎06-03-2021 10:11

@Erich777   Your Versa 2 has the firmware from when it was manufactured.  Active Zone Minutes came in a firmware update.  It usually takes 24-48 hours for you to get a firmware update after activation.

 

I am also moving this post to the Other Versa Smartwatch forum.  It is a better fit for your question.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎06-03-2021 12:34

In response to LZeeW

‎06-03-2021 12:34

Just chatted with support, and it appears that the firmware will update gradually over some days with each sync... so I'll get it eventually.

 

Many thanks for your help!! 

 

Erich

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