What to do when Samsung Note 8 & Huawei P9 plus is not working for Versa

[ZoeSY]

I've bought Fitbit Versa happily thinking to use the health tracker to upkeep healthy lifestyle. Unfortunately both my Samsung Note 8 & Huawei P9 plus don't seem on the compatible device list! Can someone help if you successfully connected either one of your these 2 phones to Versa? It is so frustrated that I could not use it at all after testing it for an hour. I only came to know when I was searching for help online. HELP PLEASE..

[SteveH]

It looks to me like the Note 8 is on the list: https://www.fitbit.com/uk/devices#galaxy_note_8_0

Have you tried going through the setup? What problem are you having?

When a device is not on the compatible list it can just mean that it has not yet been tested so it's always worth trying.

[ZoeSY]

Hi StevenH,

Thanks for replying. Firstly I installed the app in my Huawei P9 plus & had
registered an account with email & password. So the app was trying to
detect & sync with Versa but it didn't seem to work as Versa screen still
black & keep rolling out the message asking to 'To start, download the
Fitbit app.' Multiple languages keep scrolling. So I fill up some of the
questions in the app & thought it will work soon. But no matter how many
times I try to sync, Versa screen still appear the same. Though the screen
is black, the only thing that is functioning in the app is the count of
steps but not the rest. I wore it during sleep but there's no sleep
analysis result, again only count of steps works.

So I uninstalled it & do it in my Note 8 instead, exact same thing
happened. I spent an hour trying to sync & sync & it still didn't work.
This is even after I unpaired Versa from my P9 Plus. Screen still black &
only thing that was working was the steps count.

Could it be the device defect?

[4T1A1E]

I have a note 8. The versa works with it very intermittently and randomly. It's frustrating. 

[SteveH]

@ZoeSY I'm afraid I can't understand what's happening here. As nobody else has suggested anything I would contact customer support via: contact.fitbit.com to see if they can work it out.