WhatsApp notifications are not working on Versa 2

[Bylaurynb]

My versa 2 will notify me of calls, texts and a few apps including messenger, eBay etc. But WhatsApp doesn’t appear on the list to allow me to turn notifications on. I know they only appear in the list after I’ve received one which I have. I’ve tried rebooting the versa 2, removing it and reinstalling it. Also tried removing the app and reinstalling it on my phone. All software and firmware is up to date! Anyone any ideas please.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Bylaurynb, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa 2 since it's not receiving WhatsApp notifications. By the way, thank you for troubleshooting this issue before contacting our forums.

I would like to know what is the brand and model of your phone.

In the meantime, try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest.

Keep me posted on the outcome.

[Bylaurynb]

Hi, it’s apple iPhone XR, thanks

Regards
Lauryn

[JuanJoFitbit]

@Bylaurynb, I'm sorry for the late response. However, I appreciate the information requested.

Our team is aware of this issue and are active working on a fix in order to have it resolved soon. Once a solution is available, we'll make sure to post it in the Community.

I'd like you to check out Kate's post where she provides more information about this issue and some tips for you to try in the meantime.

We appreciate your patience and understanding with this.

I'll be around if any question arises.