WhatsApp notifications won't come through my Versa 2

[Beccaboo87]

I’ve got WhatsApp’s notification on the settings in Fitbit app I’ve had messages sent since but it’s not coming through the Fitbit ! Any help!

Moderator Edit: Clarified subject

[SunsetRunner]

Hello @Beccaboo87 

At the time the WhatsApp’s notification came in was your Fitbit App open?  Make sure that you've received a notification on your phone of the app you want to enable in the Fitbit App notification and after that (it's better if you force quit the Fitbit app, open it again) go to App notifications in the Fitbit App then enable the notifications for the app you want. If this doesn’t work try logging out of the Fitbit App, restart your phone, log back into the Fitbit app and see if that fixes the issue. 
😃Let me know if this provided you an answer…keep me updated

[MarreFitbit]

Hi there, @Beccaboo87. Welcome to the Community Forums. Thanks for the details provided in your post and making sure your settings are set correctly. 

Is your Versa 2 fairly new? If so, as @SunsetRunner has mentioned, since you're setting up notifications, you'll need to receive a message from the app desired in order for your app to show it as option in your Fitbit notification's section. For example, tell someone to send a WhatsApp, then check your Fitbit app and you'll see that WhatsApp is already an option to be selected.

For more information, see Troubleshooting quick tips for iPhones

Hope that helps. 

[Beccaboo87]

Yes new Fitbit as just got it yesterday set it up , got a message on
WhatsApp then went to turn it on via the app and have had nothing since

[MarreFitbit]

@Beccaboo87 Thanks for the update. 

Please make sure to follow the steps provided here Troubleshooting quick tips for iPhones

If the above doesn't work, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[SunsetRunner]

Hello again @Beccaboo87 

When you got the message on the WhatsApp you said you went to turn it on via the app. Was it in the list to enable? Or it still wasn’t showing up? Remember to keep your Fitbit App Open (get the WhatsApp message from a friend then try look if it in the Apps notification area of Fitbit and enable it. Then try logging out of the Fitbit App, restart phone then log back into the Fitbit App. That might help