Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

When I select the open option to view a text it clears out

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

I have set notifications on my versa to receive text messages. But, when I select the open option every thing clears out as if I never received a message.

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

@Turner40 Selecting Open option opens the message on your phone not Versa and that in turn will clear the notification from Versa. I am assuming your problem is that you cannot see message text on Versa itself. Do you have Samsung by any chance? By default Samsung devices have Preview of the messages set to Hidden. You need to go to your messaging app settings and enable the Preview, so the message itself shows on your phone screen (Notification Centre). Versa can read only what's available in the Notification Centre.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

View best answer in original post

Best Answer
0 Votes
3 REPLIES 3

@Turner40 Selecting Open option opens the message on your phone not Versa and that in turn will clear the notification from Versa. I am assuming your problem is that you cannot see message text on Versa itself. Do you have Samsung by any chance? By default Samsung devices have Preview of the messages set to Hidden. You need to go to your messaging app settings and enable the Preview, so the message itself shows on your phone screen (Notification Centre). Versa can read only what's available in the Notification Centre.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

Best Answer
0 Votes
Great, thank you. This information was very helpful and fixed the issue




Sent from my Sprint Samsung Galaxy S8+.
Best Answer

@Turner40 I'm glad your Versa's playing nicely with your Samsung again! Enjoy! 😊

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

Best Answer
0 Votes