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When is next firmware update?-Versa

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‎05-03-2018 07:19 - last edited on ‎11-02-2021 18:25 by Fitbit Moderator

‎05-03-2018 07:19 - last edited on ‎11-02-2021 18:25 by Fitbit Moderator

Like you all, I have issues with accurate sleep (doesn't detect start correctly like the Charge 2 HR), heart rate too high, and battery life less than normal.  I've tried all the tricks.  It's coming down to first gen bugs in the firmware.  I have until 17-May to return to Amazon.  I would love to stick with the Versa however the Charge 2 HR is far more accurate, stable and reliable.  Fitbit employees who review community posts, can you at least give us a glimpse of what and when things will be fixed? 

 

Moderator edit: added label

Moderator edit: updated subject for clarity

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‎05-03-2018 07:26 - edited ‎05-03-2018 07:26

‎05-03-2018 07:26 - edited ‎05-03-2018 07:26

Unfortunately the next firmware update will be when it happens. Fitbit won’t give you a time frame at all. I’ve had mine 3 1/2 weeks and haven’t seen one yet. I have  about one more week before I will have to send it back 

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‎05-03-2018 07:29

In response to Gadams99

‎05-03-2018 07:29

I gave my son my Charge 2 HR.  I guess I'll return my Versa and get another Charge; I loved that!!!

 

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‎05-03-2018 07:29

‎05-03-2018 07:29

Remember, even though you may only have 30 days before returning to places like Amazon, Fitbit has a full year warranty in the United States.

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‎05-03-2018 11:45

‎05-03-2018 11:45

Fitbit Forum Moderators?  Please at least say I don't know, if you don't know

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