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When trying to pair Versa 2 it says "an app is needed to use this device"

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‎09-03-2021 06:30 - last edited on ‎09-04-2021 06:43 by Fitbit Moderator

‎09-03-2021 06:30 - last edited on ‎09-04-2021 06:43 by Fitbit Moderator

I just got a new versa 2 and it will not Bluetooth with my Samsung galaxy s10 plus. I have tried everything and read through the help pages. It still will not pair. When I try it just says "an app is needed to use this device" 

 

Moderator Edit: Clarified subject

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‎09-04-2021 06:46

‎09-04-2021 06:46

@Lexiib Welcome to the Fitbit Community. Thanks for the research and the troubleshooting performed prior to posting. 

 

Please confirm you've tried the following as it has helped others: 

 

- Remove your Versa 2 from your phone's Bluetooth 

- Log out from the app and log back in 

- Force quit it 

- A popup sync should appear, click on it to accept it 

 

Hope this helps. 

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‎09-04-2021 09:22

‎09-04-2021 09:22

@Lexiib 

 

Did you install the Fitbit app from the Play Store?  You can't pair to your phone using the phone's Bluetooth settings, it's all done using the app.

Gary D.| Feeding Hills, MA MBG PE

Charge HR, Charge 2, Charge 3, Inspire 2, Charge 4, Charge 5, Pixel Watch 2, Pixel Watch 3

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