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When will the Fitbit servers will be up again?

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‎04-25-2018 10:42 - last edited on ‎04-26-2018 08:59 by Moderator Alum

‎04-25-2018 10:42 - last edited on ‎04-26-2018 08:59 by Moderator Alum

Hello! 
I understand that the fitbit.com site is down for maintenance today and has been since midnight. I was hoping to get some additional information like ETA's for fixes, updates, and whether or not this will inhibit our trackers from tracking things like sleep, etc. 

Also, I know that ya'll are very busy, probably catching a ton of anger and that you're doing your best. So, keep on keeping on! 🙂 

 

Moderator Edit: Clarified Subject.

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4 REPLIES 4

‎04-26-2018 08:59

‎04-26-2018 08:59

Hello @Jovialgamer, I hope you're doing well, it's nice to see you around! Smiley Happy

 

Thanks for your participation in the forums and for your encouragement, our team has resolved the issues affecting Versa, including syncing, setup, firmware updates, music, Weather, and App Gallery functionality so your Versa should be working fine now!

 

Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply! 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎04-26-2018 14:25

In response to MarcoGFitbit

‎04-26-2018 14:25

Worked fine yesterday when it was fixed but same problems are back again.  Nothing reading right steps, driving, stairs active minutes, etc.  problem is not resolved

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‎04-26-2018 14:32

In response to Aprylwynn

‎04-26-2018 14:32

Sleep tracking still having issues and not able to receive my app notification on my iPhone 7 I did everything already to make it work and it just doesn’t very frustrating 

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‎04-30-2018 04:45

In response to Stephd01380

‎04-30-2018 04:45

Hello @Aprylwynn, have a warm welcome to the Fitbit Community, it's great to have you on board. It's nice to see you around @Stephd01380, I hope you're doing well. 

 

@Aprylwynn, at this moment I would like to suggest you to restart your Versa by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen, then monitor it to check if your issues get resolved.

 

@Stephd01380, would you be so kind to let me know exactly which troubleshooting steps you have tried so far in hopes to resolve your issue? That will be very helpful for me to determine which troubleshooting steps should we take next.

 

Thanks for your patience and understanding, I'll be waiting for your reply. 

 

 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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