Where I'm going to receive replacement order details?

[dhairyaa123]

Hi, 

I contacted customer support today as my fitbit versas screen seemed to be popping out. I realized then that i have a 1 year warranty on it. Later the women who supported me said that I could send it to the address and get a replacement. She also said we would have to send the tracking number to them. I was wondering where you send that? In a chat or on the email which they sent me with instructions on how to get a replacement?

Thanks So Much!

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @dhairyaa123, welcome to the Community Forums!

Thanks for bringing this to our attention and for the details that were shared in your post. The replacement order details will be send to the email address associated with your Fitbit account or where your Fitbit is currently paired. 

Let me know if you have any additional questions. 

[dhairyaa123]

Hi,

I contacted customer support and got an email telling me what to do to send the watch back in order to get a replacement. Along with that they said i have to share the tracking number with them. My question is where do i share the tracking number after i have shipped the watch? Do i share it to the email sender who sent me the instructions?

Thanks!

[MarreFitbit]

Hello @dhairyaa123, thanks for getting back and for the recent details provided. Sorry for the confusion. I've seen that you sent a email today to our Support Team in regards to this inquiry.

Please note that in the last email you received with the return instructions you were provided with the following information:

"After you ship the package, please contact us back with the tracking number on the package. After we receive your return, we’ll process your replacement right away."

You can either reply to that email with the tracking number or you can chat again and provide your case and tracking number so they can continue assisting you. I'm sending you the case # via PM.

I'll be around if you have any questions present.