help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Where have my Versa 2 steps gone?

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-30-2022 23:50 - last edited on ‎12-01-2022 09:12 by Fitbit Moderator

‎11-30-2022 23:50 - last edited on ‎12-01-2022 09:12 by Fitbit Moderator

Hi.  I have a Versa fitbit and all of a sudden my steps are not showing on my app.  They show on the fitbit, but now on my app it only shows calories.  There is an edit button, which doesn't give any options at all.  Can anyone help?  Thank you

 

 

Moderator edit: updated subject for clarity. 

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎12-01-2022 09:14

‎12-01-2022 09:14

Welcome to the Fitbit Community, @Steve83D. I'm sorry to hear that your steps are not showing on the Fitbit app.

 

Please set up your watch again. Follow the instructions of: How do I set up a replacement device or add another device to my account?

 

I hope this information helps. 

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂

View best answer in original post

Best Answer
1 REPLY 1

‎12-01-2022 09:14

‎12-01-2022 09:14

Welcome to the Fitbit Community, @Steve83D. I'm sorry to hear that your steps are not showing on the Fitbit app.

 

Please set up your watch again. Follow the instructions of: How do I set up a replacement device or add another device to my account?

 

I hope this information helps. 

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
Best Answer