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Where's my replacement order?

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‎10-20-2020 11:54 - last edited on ‎10-20-2020 12:59 by Fitbit Moderator

‎10-20-2020 11:54 - last edited on ‎10-20-2020 12:59 by Fitbit Moderator

Anyone can help me in escalating the delaying replacement of my Fitbit Versa, it's been almost 4 months, they haven't giving any solid information about the shipment and estimated delivery date. Very big brand making every one fool by saying, shipment from China to India has been halted and there is no information. Which is not correct or they should arrange alternatives or refund the money

 

Moderator Edit: Clarified subject

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‎10-20-2020 12:59 - last edited on ‎07-11-2025 08:27 by Fitbit Moderator

‎10-20-2020 12:59 - last edited on ‎07-11-2025 08:27 by Fitbit Moderator

Hi @Karthick87, welcome to the Community Forums!

Thanks for bringing this to our attention and for the details that were shared, I understand how frustrating this matter can be for you. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. As it turns out, I do not have access to your replacement order details to assist you accordingly.

I'll be here if you need anything else.

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