Where’s the smart wake on Versa 2

[juliejakes]

Just received a replacement Versa from Fitbit and they upgraded me from Versa to Versa 2. I can no longer turn on smart wake alarm which was one of my favorite features of the original Versa. Am I missing something? 

[Guy_]

See this link which explains how to do it.

[juliejakes]

Thanks for sending this. I’ve gone through the steps and there’s no option for smart wake. On my version wondering if there’s a glitch or if I need an update. I think I got a refurbished Versa 2 because it was a replacement sent by Fitbit. 

[Guy_]

You may well have a refurbished or faulty watch but have you restarted it to make sure its not a glitch.

Also have a look in the user manual here. It is shown.

If that fails try Fitbit Support. They may be able to help you.

[juliejakes]

I didn’t try restarting or restoring to factory settings. Thanks for the tip! 

[Guy_]

Avoid factory reset it may destroy the watch unless Fitbit support takes responsibility for asking you to do it.