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White bar of light creeping over screen

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‎06-03-2019 21:46 - last edited on ‎06-05-2019 10:21 by Fitbit Moderator

‎06-03-2019 21:46 - last edited on ‎06-05-2019 10:21 by Fitbit Moderator

White bar of light creeping from right side to left side on screen - anyone had this issue? It appears to be widening. I have contacted Fitbit customer service, had yet to hear.

 

 

Moderator edit: format

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‎06-03-2019 23:59

‎06-03-2019 23:59

Could it be a progress bar for an update to the software? See: https://help.fitbit.com/articles/en_US/Help_article/1871/

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‎06-05-2019 10:18 - edited ‎06-05-2019 10:19

In response to SteveH

‎06-05-2019 10:18 - edited ‎06-05-2019 10:19

@elle225 welcome to our Fitbit Community! Regarding the display issues that your Versa is experiencing, I was able to get in touch with our Support team and was told that they'll reach you via email soon. Please keep an eye on your email account in order to follow up.

 

In the meantime, please try changing the clock face to one developed by Fitbit and see if the display stops showing the white bar.

 

Don't hesitate to get back if you have any questions.

 

Thank you for your help my friend @SteveH! Smiley Happy

JuanJo | Community Moderator

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