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White lines then black screen on Versa 2

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‎06-06-2022 17:57 - last edited on ‎06-09-2022 16:26 by Fitbit Moderator

‎06-06-2022 17:57 - last edited on ‎06-09-2022 16:26 by Fitbit Moderator

Within a day my fitbit went from working fine to now having white lines and then fading to black. I have tried restarts and it still is showing the same issue. I see many posts on here with the same issue, but have not been able to find an actual answer on how to fix.

 

Moderator edit: added label

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‎06-09-2022 16:25

‎06-09-2022 16:25

Welcome to the Fitbit Community, @kiwifirst.

 

Thank you for informing us about the difficulties you experienced with your Fitbit Versa 2 and for the troubleshooting steps you’ve performed.

 

In addition to the restart, please change the clock face on your Fitbit device by following these instructions.

 

If you are able to see the screen in a dark room, please make sure Do Not Disturb (DND) and Sleep Mode are turned off. For instructions on how to navigate your Watch, please visit this article.

 

If you followed our recommendations without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

Have a nice day.

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