help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

White screen and detached face-Versa 2

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-27-2021 10:39 - last edited on ‎05-27-2021 15:51 by Fitbit Moderator

‎05-27-2021 10:39 - last edited on ‎05-27-2021 15:51 by Fitbit Moderator

Yesterday I went fishing and it was about 95 degrees and I took a shower when I got got and once I step out of the shower I noticed I couldn’t change my screen to see my steps. This morning the screen still wouldn’t change but the watch was working and syncing to my phone. While I was walking my dog I looked down and say the face of my watch hanging open so I tried to close it and it’s like the glue won’t stick. I put it on the charger and there is just a white screen but it’s still syncing to my phone and vibrates when my phone rings.. I just can’t see anything on 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
1 REPLY 1

‎05-27-2021 15:50

‎05-27-2021 15:50

Welcome to the Fitbit Community, @Chantangel.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for trying to resolve them before contacting us.

 

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

If you have any question, please let us know.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer
0 Votes