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White screen with black ring on Versa

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‎08-11-2019 07:42 - last edited on ‎08-12-2019 07:19 by Fitbit Moderator

‎08-11-2019 07:42 - last edited on ‎08-12-2019 07:19 by Fitbit Moderator

My Versa was working fine this morning when I got up. I charged it the night before, then around mid morning I went to check the time and the screen is white with a black ring around it. I’ve tried following steps to reset it and it’s still the same. Anyone seen this? Know how to fix it?

 

 

Moderator edit: updated subject for clarity

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‎08-12-2019 07:19

‎08-12-2019 07:19

@Dmd87 welcome to our Fitbit Community! Regarding the white screen with a black ring issue that your Versa was experiencing, I was able to get in touch with our Support team and was told that they assisted you via email. I'm so glad to hear that a solution was provided and you will be back on track soon.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! Smiley Happy

JuanJo | Community Moderator

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