Who is the regulator please that Fitbit are accountable to?

[Bitfit_Warrior]

As Fitbit have broken so many Versa 2 devices with their update and offer no fix that works, I'd like to report it.

Fitbit support, could you advise who we complain to above you please?

[Odyssey13]

Hi @Bitfit_Warrior  we're the community forums and not employees of the company, so your best place to complain would be to get with customer support. The more people who report an issue seems to give it more attention.

when there is someone available, chat is an option. Phone or Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[Bitfit_Warrior]

Thanks Oddesseyt3, I thought it worth a try as we do get lots of replies on here from the Fitbit team.

I'll try the support number no doubt. 👍

[Kelli902]

I got the exact same answer on my post and see it on many others. This has really got me mad. They do updates the leave the Versa 2 almost useless!

Then give no answers!