Hi - bit of a rant from frustration.
Loved my Versa but problems started soon after purchase in November 2018
Random repeat notifications, old emails that had already popped up - no big deal just annoying. No calls appearing on the Versa and on 2 occasions the Versa notifying me of a call that happened days in the past!
Then OS3 - thought that would fix things. WRONG!
Suddenly all sorts of things happened. No notifications of calls at all , ( iPhone 7), no SMS received reliably and often when a text was received it flashed on the screen so fast you couldn't see it and it was then lost and not able to see review it with top left button.
The problem is not so much with issues like this, but Fitbit resolving them. I have now wasted many hours trying the following and much more and wonder how many others have had similar experiences,.
Pairing and unpairing
Wiping the versa multiple times
Using a different phone
Updating my iOS version
Reinstall the app ( note that each time you do this you have to wait to "relearn" app notifications )
etc etc all things that users are often familiar with.
the list goes on and takes ages to do each thing - at least my fingers were exercising. Even being asked to send screenshots of all my phone settings and a video of the problem. Very hard to film something that doesn't happen.
Multiple emails from customer support suggesting more time wasting solutions that I had already advised I had done, screen shots, videos etc.
Outcome is that they want to replace the "pebble". Fine I say, but they expect UK buyers who used the FitBit store to return to the Netherlands at their own cost and cannot say how long a replacement will take to arrive. Had I bought in any other retail store I could simply walk in with any receipt and get money back or a replacement.
Too be fair Fitbit have said that a refund is possible but what about the replacement band, spare charger and screen protector I bought - well that's tough apparently.
I am not sure I feel better now, but 24 hours after my last email with customer support there is still no response but considering when I last spoke to them they said "sorry we are very busy at the moment" I am not surprised.
So, the moral. FitiBit is still great in so many ways but buy from a bricks and mortar store and when you KNOW the device is faulty and its not user error or the settings and you have tried some forum ideas just return for a replacement and get on with you life. Dont bothern with Fitbit customer support and trying to get a replacement .
Here ends over 7 years of FitBit loyalty
