help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Why can't I change the clock face? I also constantly have trouble syncing.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-15-2018 09:34

‎10-15-2018 09:34

Every. Single. Time. I try to sync it takes many attempts before it syncs. This was always true when I had the fitbit clip too. My mom and best friend have complained about the same thing. Also, I've been trying for 2 hours to change the clock face and it won't change. I paid $200 for this?

Best Answer
0 Votes
2 REPLIES 2

‎10-16-2018 00:34

‎10-16-2018 00:34

What phone are you using? Is it on the Supported Devices List?

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎10-16-2018 04:19

In response to NellyG

‎10-16-2018 04:19

Android Samsung S8+. I ended up getting the clock face to change by completely uninstalling the Versa, unpairing it on Bluetooth and then starting over. I shouldn't have to do that if I want to change the clock face. And it never wants to sync.

Best Answer