Why can't I save my clock faces on my Versa 2?

[E_egerton430]

I have a brand new Versa 2, replacing a broken one. On my last one, there was a 'Clock' app where I could save up to 5 faces to my device; however, my new device only has the option to change the clock face one-at-a-time in the 'Fitbit' app. Why is there no longer a 'Clock' app, and why can I no longer save 5 faces?

Moderator Edit: Clarified subject

[SunsetRunner]

Hi @E_egerton430 and welcome to the forum. Which phone or iPhone do you sync to?  I still have that capability on in the Fitbit app on my iPhone 7. Please make sure that your Fitbit app and the iOS or OS on your phone are up to date. 

[MarreFitbit]

Hi there @E_egerton430, welcome to the Community Forums. Thanks for the details provided in your post about your clock faces not being saved on your Versa 2.

I was wondering the same than @SunsetRunner. You can see our full list of compatible devices at: Which phones and tablets can I use with my Fitbit watch or tracker?

Also, I wanted to know if your Versa 2 has been properly paired to your account? To see when was the last time sync or if your Versa 2 is paired, tap the Today tab > your profile picture > your device image. 

As you know, with Versa 2 you can save up to 5 clock faces to switch between them:

• When you select a new clock face, it’s automatically saved unless you already have 5 saved clock faces.
  • To save a new clock face when you already have 5 saved clock faces, remove a saved clock face before switching to the new one. If you switch to the new clock face without first removing a saved clock face, you'll see it on your watch, but it won't be added to your saved clock faces.
• To see your saved clock faces from your watch, open the Clocks app and swipe to find the clock face you want to use. Tap to select it.
• To see your saved clock faces in the Fitbit app, tap the Today tab > your profile picture > your device image > Clock Faces. You see your saved clock faces in My Clock Faces. 
  • To remove a clock face, tap the clock face > Remove Clock Face.
  • To switch to a saved clock face, tap the clock face > Select.

[RonaldM]

Same issue here, yesterday morning I installed my new Versa 2 (replaced an older Versa). Still on firmware 35.68.9.15, so no watchface drawer and unable to install Fitbit calendar due to 'old firmware'. I guess we have to wait for an update signal in our app. I have an Android phone (OnePlus 7 Pro) and last sync is just a moment ago. 

[RonaldM]

@E_egerton430 User @MdubzTV  has found a workaround to recieve the latest firmware (with clockface drawer), you can check the topic here: How to manually update firmware for Versa 2 

For me it worked I hope it will fix your issue to.

[E_egerton430]

Hello, thank you for taking the time to respond to my query, I appreciate it.

Everything you mentioned should be fine: I am using the same phone as I did with a previous and fully-functional Versa 2, and I have correctly paired/synced my new one in the same way. I have tried this on a Phone, iPad and PC - all of which worked last time, but none of which work this time.

The issue I have is that the watch itself does not have the 'Clock' app installed, and the application on my phone does not have the option to save more than one clock face to the watch at any given time. I cannot access a Clock 'Gallery' (so to speak) from my watch - the Clock I have on my watch's home screen is the only one saved to the device.

Could this be incorrectly installed Application Software on the watch?

[MarreFitbit]

Hello there @RonaldM, thanks for stopping by. I'm glad to hear that you found the answer to your inquiry in another user's post. I appreciate you tried helping out here. 😉

Hey @E_egerton430, I appreciate you've taken the time to follow the tips and recommendations I provided. Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.

I'll be around if you have any questions present.

[E_egerton430]

Hey @MarreFitbit, thank you for taking the time to get me in contact with the support team, I really appreciate everything you've done for me.

Thanks to @RonaldM 's suggestion to Factory Reset my watch, my original query has now been solved. However, I intend on discussing some WiFi connectivity issues I have had with my watch: it has taken multiple attempts to connect it to a WiFi router (which I was sat only a metre away from). I tried to connect it to different routers, none of which worked until I left the watch overnight and came back to in the morning. I know the WiFi itself was not the problem here, as it has been working for other devices.

I hugely appreciate all of the support I have received though, your efforts to solve my problems have not been missed.

Thank you!