Why can't I see run splits for my Versa?

[rowan2791]

I used to be able to go for a run with my Versa (I didn't take a phone with GPS), start the Run exercise, and it would track my pace/splits. Since at least fall of 2020 I haven't been able to see the run splits - only a heart rate zones report. I have turned off the cues in the Android app, and then turned them back on (every .5 miles) and I have runs auto-detected in my app, but I usually select the Run function from the list of exercises. I have the latest update on the Versa. I have turned the phone and Versa off and on repeatedly over the last few months, and ensured all devices are updated. What am I missing? 

[Rich_Laue]

Hi @rowan2791 are you starting the run recording through your Versa or through the fitbit app on the phone? 

I assume you are using the versa.

Before starting the walk exercise, tap the gear icon and customize your settings. 

[rowan2791]

I am starting the run recording through my Versa (not my phone - I don't take the phone on my run). I have customized every setting that I can think of, but I don't see an option to record splits. This run function on my Versa used to automatically generate a run report with splits at the end of my run. I'm not sure which update changed that and I'm not sure if I can get back to that. My spouse has a Versa that still generates run reports with splits and as near as we can tell, we're using the same settings. 

[Rich_Laue]

See my last post on how to check your run or walk settings. I broke the sentence out. 

Or look at your user manual (link to help will be found below) where I found the info.