Why has my Versa's screen got green lines?

[CherelleTheobal]

I woke up this morning and have noticed that my versa screen has got green lines running vertically. The more I try to swipe the worse it gets. I have tried re setting but this has not worked. Any suggestions?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@CherelleTheobal, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since the screen shows some green lines. By the way, thank you for troubleshooting this issue before contacting our forums.

I'd like you to try a factory reset, which has been helpful for this type of issues. To do so, please follow the steps below:

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup
5. After this, update the firmware version and set up your watch from scratch

Finally, monitor your Fitbit Versa and see if the issue gets fixed.

Keep me posted on the outcome.

[bvonlaw]

OMG!  The same thing has just happened to me!  I'm freaking out!  The reset didn't work.  Any other suggestions?

[JuanJoFitbit]

Hi @bvonlaw, thank you for joining us in this thread and our Fitbit Community. Regarding the display issue that your Versa has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via phone. Please don't hesitate to get back if more assistance is needed.

I'll also be around if any question arises.

[CherelleTheobal]

Hey,
I contacted customer services who asked for some pictures. I took and emailed these to them and they replaced the watch.
I hope this helps

Sent from Yahoo Mail on Android

[JuanJoFitbit]

Hi @CherelleTheobal, thank you for getting back. I'm glad to hear that our Support team took care of your case and you are back on track with a replacement unit. Thank you for posting the update here.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀