Why is Versa asking me the password for Wi-Fi every time?

[SunsetRunner]

Hi, has anyone else had this problem and been able to resolve it please? Every time I go  into my WiFi settings my network is listed but I have to reenter my network password every time. The Versa doesn't seem to retain the network password. Thanks

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @SunsetRunner, have a warm welcome to the Fitbit Community, it's nice to see new faces around. 

Thanks for bringing this to my attention. Tell me, is the app asking you to type in your password when it’s plugged into the charger and in range of the network? Were you able to successfully set up this WiFi network on your Versa when setting up the tracker for the first time? Are you trying to sync, upload music to your watch or transfer Deezer or Pandora playlists when you're asked to re-enter the password? Having this information will be very helpful for me to check this further and determine which troubleshooting steps should we take next.

Thanks for your patience and understanding, I'll be waiting for your reply. 

[SunsetRunner]

Hi, I have an issue as my Versa won’t sync to my phone via Bluetooth I don’t know why so try to sync via WiFi. The watch isn’t in its charger but on my wrist. I go into the Fitbit app and go into WiFi, each time having to enter the WiFi password again, then the watch will sync . It won’t sync any other way.

I gave up trying to add music via Deezer, it seemed to be taking hours so I gave up. I have reported this to Fitbit via Twitter  who said it was a known issue and engineers are working on that 

Thanks,

Richard

[Lufalulz]

Well, the situation with the Wi-Fi password is not quite a problem with the Versa-Network connection but with what you're trying to use both for.

The Ionic and Versa are not supposed to be syncing with Wi-Fi because BTLE is a lot cheaper in terms of battery expenditure. Since one of the flag features of the device is its battery life (specially when compared with other smart watches) I'm assuming Fitbit really didn't want you to be able to drain the battery all the way down by adding an option to manually sync through Wi-Fi.

Therefore, every time the watch needs to do something with Wi-Fi it syncs, but you can't force it to do that. What you're doing, however, it's very smart. The thing is that whenever you go to Wi-Fi settings you're supposed to check the status of the network or setup something again. That's why it's asking you for the password to reconnect. It's not that it forgot it, but the app is design in a way that you will only do what you're doing if you'd want to update that password.

My recommendation is that you try to work on the real issue: the Bluetooth syncing issue so that you don't have to jump through loops to get the watch to sync using Wi-Fi.

[SunsetRunner]

Hi thanks for your reply. My Versa just won’t sync via Bluetooth yet it it’s listed in my paired device list on my phone. I have all day sync off but it just won’t sync when I try to manually sync (I keep all day sync off as it didn’t sync anyway and want to maintain battery life). I had no issues with my old Charge HR though.

[Lufalulz]

My guess is that you're using an Android phone if manually hitting "sync now" doesn't work.

I would personally suggest that you try the following.

• Unpair it from your phone's BT.
• Restart the Bluetooth, the phone, the watch.
• Go to your account and then tap on "Setup a Device" to replace the Versa and force it to give you another 4-digit code. This will make it so that the watch will pair with the BT again.
• Turn ON all-day sync. It will make it so whenever both the watch and the phone are available to each other, they'll eventually sync. If you don't see the watch syncing every single second or every 15 minutes it doesn't mean that it won't eventually sync on its own.

I know that you shouldn't be having Bluetooth issues just after a couple days of having the Versa, but some times syncing with Android phones gets tricky because there are sooo many different manufacturers out there. If your phone is not listed here, you may have to deal with this in the future so it may be wise to have that into consideration while you still can return the watch to the retailer for a refund.

[aharvey0812 · Accepted solution]

Is it actually asking for the password or does the password line say "(Unchanged)" and the connect button is available? When I go into mine it gives me the screen to enter a password but I don't actually have to enter it I just hit connect.

[SunsetRunner]

Hi thank you for all the help, it does say unchanged, I just assumed i needed to re enter the password. Interesting thing is my phone isn’t listed as compatible so that might be the problem, which is a shame.

Thank you for all the support.

[knowsnofitness]

Are you able to sync using just Wifi? And may we know what phone you are using so others can know they might have problems syncing via bluetooth?

Thank you

[SunsetRunner]

Hi, yes my Versa will sync via WiFi. My phone is the Huawei P20 Pro, which I see isn’t listed as a supported device 

[MarcoGFitbit]

Hello everyone, I hope you're doing well. Thanks for taking the time to reply @SunsetRunner, I hope you're having a great day. 

@SunsetRunner, I'm very glad the information provided by @aharvey0812 resolved your inquiry and that your Versa syncs via WiFi. Now, in regards of your phone's compatibility, the Huawei P20 has all the hardware requirements to be a supported device but is currently not on our list of supported devices. This means that we have not tested it for compatibility and added it to the list yet. For the time being, we don't have an specific date or timeframe of when is going to be listed as compatible. 

While many Android devices has all the specifications to be compatible and are currently working with the Fitbit app, it's possible to come across some issues along the way. I appreciate your understanding while we work to improve this experience, if there's anything else I can do for you, please feel free to reply. 

[SwobodaN]

I am also unable to add music because my watch is unable to maintain connection through Bluetooth or WiFi. Im using a oneplus 3 on android. I have tried using all of the troubleshooting suggestions from fitbit. 😞

[MarcoGFitbit]

Hello @SwobodaN, I hope you're doing well, thanks for joining the conversation. 

I appreciate you have already tried some troubleshooting steps in hopes to resolve this situation. Please note that the One Plus 3 is not currently on our list of supported devices, however I would like to ask you to reply to me with the list of troubleshooting steps you've tried so far. That will be very helpful for me to determine if there's anything else we can do in this case.

Thanks for your patience and understanding, I'll be waiting for your reply. 

[christian.hv]

Hello, 

I am having the same issues with an iPhone X. Deeze does not sync and WiFi connection is dropped too often. I even have to remove the network and add it again. 

[MarcoGFitbit]

Hello @christian.hv, thanks for joining the conversation, it's a pleasure for me to welcome you to the Fitbit Community. 

Thanks for bringing this issue to my attention. If Deezer is not syncing your music to your Versa, please plug your watch into the charger. Playlists download automatically when the watch is charging and in range of your Wi-Fi network, or tap Force Sync Now in the Deezer section of the Fitbit app to add the playlists to your watch.

To change the Wi-Fi network your watch is connected to or to make sure your network type is compatible, see How do I connect my Fitbit watch to Wi-Fi?

If your playlists don’t appear to be downloading, review the troubleshooting steps in Why won't my Fitbit watch connect to Wi-Fi? and Why won’t my Fitbit device sync? Then try again to download your playlists.

I hope this can be helpful, give it a try and keep me posted in case you need anything else! 

[SunsetRunner]

I gave up using Deezer and cancelled my membership, the process of syncing music to the Versa is atrocious. It’s slow, unintuitive and cumbersome. It’s like going back in time to how we used to have to upload music, back in the late 90’s!.Whoever thought that was a good idea, well I hope they were fired! So back to using Spotify on my phone and just use the Versa to track my workouts, so effectively just the functionality of a Charge HR then

[christian.hv]

Hello,

• Network is compatible.
• Versa was connected to the charger.
• Versa was within the range of the network. I even put it 1 cm. close the router.
  
  Issues:
• Versa drops Bluetooth
• and WiFi connection, both during music download.

I even did a factory reset, deleted the applications, unlinked my account and started again. All without success.

Regards

[MarcoGFitbit]

Hello @SunsetRunner, thanks for joining the conversation, it's great to have you on board. I appreciate you have replied @christian.hv, I hope you're doing well. 

@SunsetRunner, thanks for sharing your experience, I sincerely apologize for the inconveniences this situation has caused you. I would like to thank you for your feedback and insight and will make sure to forward it to our team. 

@christian.hv, I appreciate you have already tried the troubleshooting steps I've provided earlier. At this moment I would like to ask you to remove the WiFi connection set up on your Versa by going to Account > Versa > WiFi settings > Your WiFi. Then, set it up again. After that, try to transfer your Deezer playlists by going to Account > Versa > Media > Deezer, check the playlists you want to transfer and plug your tracker to its charging cradle. 

Thanks for your patience and understanding, give it a try and in case you get any kind of error, please take a picture / screenshot and reply to me with it so I can check this further. 

Happy stepping!

[christian.hv]

Hello,

I already tried that, even reset to factory settings.

I think this is a faulty one. I do not remember if I mentioned but Bluetooth connection fails also. 

Besides I am not able to install some apps like nytimes or to re-install coach. I deleted it because it failed in the update. Thus I am really giving up. I do not have time to keep troubleshooting. 

If you paid to be a beta tester I could consider it, but not for free 😉

Thus, I am thinking to return it and get a refund or exchange it and try with another one. But since this is a factory failure I would like not to pay any extra shipping costs. 

I already contacted service support via Twitter and via email and they just said please wait for us to contact you. So, what should I do?