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Why isnt it turning on??

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Hey, 

Ive only just had my fitbit for 11 days? 12 days? I conneneted it up fine when i got it, but for somereason it lots its connection with my phone, and it failed to connect again, i tried several times. 

Then it said that i should restart it, i did this by holding onto the button for at least 12 seconds, and then it vibrated, but now, i try to turn it back on, it wont come back on. 

I thought it might be out of charge, so i have left it on charge for over a day, didnt seem to turn on, 

I tried chargjng it via my laptop, it dont seem to be working? 

How can I solve this? 

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Hi @Lizzys1 , contact Customer Support about your problem, regards kuzibri

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