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WiFi connection and broken band

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‎01-22-2020 10:21 - last edited on ‎01-27-2020 16:38 by

‎01-22-2020 10:21 - last edited on ‎01-27-2020 16:38 by

1. The wifi won't connect anymore, yes, I tried shutting it off and factory reset.  Also shutoff the iPhone but nothing works.

 

2. Worse, the 2nd band just broke,  I've only had it for a year and both watch bands have broken.  

 

For that kind of money it should last longer.

 

 

Moderator edit: subject for clarity

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‎01-27-2020 16:36

‎01-27-2020 16:36

Hi @SunsetRunner, it's nice to see you again in our Community Forums. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing the issues you're experiencing with connecting your watch to WiFi and your band. I totally understand how you are feeling and appreciate your feedback. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon.

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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